Enrollment Processor, Intermediate

Your Role The Enrollment processing department is responsible for the installation and processing of member and group level enrollments. The Enrollment Processor, Intermediate, will report to the Operations Supervisor. In this role you will assist with the installation of new memberships, processing maintenance requests, and reviewing and processing various new and existing reports as well as ad-hoc requests throughout the year to support various initiatives. Job Description Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow – personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building and sustaining high-performing teams, getting results the right way, and fostering continuous learning. Responsibilities In this role, you will: Independently process enrollment transactions, resolving routine and moderately complex issues Contact internal and external partners to obtain information required to complete processing Apply foundational knowledge of enrollment systems, codes, and processes to meet production and quality standards Research information as appropriate to resolve inquiries and escalations Look up correct codes and enter data into system Access and navigate various systems of record to perform required job duties Manage department specific desktop level procedures, training content, and projects as warranted by business needs Enter and retrieve data using standardized keyboard functions Be able to adapt to change Qualifications High School Diploma or GED or 1 year of additional relevant experience in lieu of a diploma Requires at least 3 years of prior relevant experience Knowledge of medical plans and benefits Requires basic job knowledge of systems and procedures within Enrollment Processing Large group, Small group, Commercial, Medi-Cal, CalPERS knowledge preferred Facets and Salesforce experience preferred Ability to communicate effectively with all levels of leadership Self-driven and able to operate in the best interests of our clients, our company and team with limited supervision or oversight Intermediate-Advanced skills creating documents/files using Excel, Outlook, Power Point, and Word Hybrid Virtual Work This role allows employees to work virtually full-time, however employees will be expected to come to the office based on business need. About Us As of January 2025, Blue Shield of California became a subsidiary of Ascendiun. Ascendiun is a nonprofit corporate entity that is the parent to a family of organizations including Blue Shield of California and its subsidiary, Blue Shield of California Promise Health Plan; Altais, a clinical services company; and Stellarus, a company designed to scale healthcare solutions. Together, these organizations are referred to as the Ascendiun Family of Companies. At Blue Shield of California, our mission is to create a healthcare system worthy of our family and friends and sustainably affordable. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience. To achieve our mission, we foster an environment where all employees can thrive and contribute fully to address the needs of the various communities we serve. We are committed to creating and maintaining a supportive workplace that upholds our values and advances our goals. Blue Shield is a U.S. News Best Company to work for, a Deloitte U.S. Best Managed Company and a Top 100 Inspiring Workplace. We were recognized by Fair360 as a Top Regional Company, and one of the 50 most community-minded companies in the United States by Points of Light. Here at Blue Shield, we strive to make a positive change across our industry and communities – join us! Our Values Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short. Human. We strive to listen and communicate effectively, showing empathy by understanding others' perspectives. Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals. Our Workplace Model For most teams, this means coming into the office two days per week. Employees living more than 50 miles from an office location, out of state employees, and employees in certain member-facing roles should work with their manager to determine in-office time based on business need. For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being. The Company reserves the right to require more presence in the office based on business needs, and requirements are subject to change with periodic reviews. Physical Requirements Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day. Equal Employment Opportunity External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws. Job Info Job Identification : 20261965 Job Category : Customer Services and Operations Posting Date : 2026-10-07T19:50:50+00:00 Job Schedule : Full time Locations : Lodi, CA, United States Locations : El Dorado Hills, CA, United States Locations : Rancho Cordova, CA, United States Pay Range for California : $20.13 to $28.18 Pay Range for Bay Area : $22.69 to $31.76 Note : Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate experience, location (California, Bay Area, or outside California), and current employee salaries for similar roles. Role can be filled by a candidate requiring sponsorship : No #J-18808-Ljbffr Blue Shield of California