Canine Coach Trainer

Job Description

Job Description

Description:

Location : Dogtopia of Dallas – Inwood / Farmers Branch, Texas

Reports To: General Manager

Position Type: Full-Time, Non-Exempt

Canine Coach Trainer/Operations Manager - Job description:

Dogtopia, the industry leader in dog daycare, boarding, and spa services has an immediate opening for an energetic, organized, dog loving individual to lead our back of house team as Canine Coach Trainer/Operations Manager. This is a role for someone with a canine background (trainer, kennel, grooming) who understands hard work, how to deliver and train others to provide top safety-focused, enriching and an overall great environment for the dogs in our care, and the coaches who care for them. This person should love dogs - and, upon successful completion of training, you can even bring YOUR dog to work with you! What a bonus!

What we offer: Let’s look at what Dogtopia does for you!

• It’s always bring your dog to work day!
• Continuing Education in dog obedience and training
• Fun, dynamic team culture with more than 300 locations nationwide
• Additional certification program training
• Competitive bonuses with some flexibility in scheduling
• Benefits: QSHERA, paid time off and paid training, uniforms, cell phone stipend

Now that we have the fun out of the way let’s get into what you can offer us.

Calm, confident leader
Someone who can stay steady in a noisy, fast-moving dog daycare environment and guide the team without getting overwhelmed.

Highly observant and safety-focused
They notice small changes in dog behavior, team performance, cleanliness, and facility issues before they become bigger problems.

Hands-on and hardworking
This person cannot be “above the work.” They need to jump into playrooms, cleaning, feeding, wellness checks, bathing, and daily operations when needed.

Strong coach and communicator
They should enjoy training others, giving feedback, holding people accountable, and helping newer team members improve without discouraging them.

Organized multitasker
They need to manage schedules, labor, call-outs, cleaning checklists, dog notes, training completion, team huddles, and incident follow-up while keeping the day running smoothly.

Core Duties

• Safety is #1
• Ensures operations are being maintained to the highest standards, while always addressing areas for improvement within the Daycare
• Oversees weekly work schedule for Canine Coaches and Rovers and submits to General Manager for review
• Stays within budgeted labor cost
• Minimize overtime
• Control labor by actively managing shift and determining necessary level of staffing
• Manages call-outs accordingly
• Maintains optimum staffing levels
• Leads by example, positive attitude, and servant leadership
• Motivate, train, and develop Back of House employees focusing on excellent customer service, exemplary cleaning and safety
• standards, strong dog control and care
• Actively communicates team growth and developmental needs to leadership team
• Follows-up with team members on all requests, concerns, and goals
• Actively assists in pursuing and hiring back of house team members
• Effectively on-boards all approved new hires
• Communicates, tracks, and assists with all significant pet parent issues and concerns, employee issues and concerns, and dog injuries, sickness, and behavior issues and concerns
• Plans, prepares, and conducts daily shift huddles with other members of the team. Contributes consistently to monthly team meetings. Recommends employee incentive programs and other employee related activities
• Oversees all Canine Coach and River activities
• Clean and Safe Environment to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete
• Maintains facility cleanliness and upkeep using the standards in the Dogtopia OSM
• Creates, utilizes, and manages Behavior Modification Plans for dogs with unwanted behaviors
• Ensures correct usage of cleaning products for proper cleaning and sanitization as well as eliminating any waste
• Properly handle all dog and employee injuries
• Maintains OSHA standards Health and Grooming
• Report dog scuffles right when they occur for safe wound cleaning if needed
• Work with team to assure our Quality of Care sets the standards for dog care Customer Service and Presentation
• Ability to work cohesively with their team in a respectful and professional manner
• Help coach the team on our Dogtopia-isms.

As the Canine Coach Trainer you are responsible to work with all customers, furry friends and team members to ensure Dogtopia sets the highest standards of satisfaction, safety and fun

ENJOY your team! GROW your team! And PLAY to your fullest potential As the Canine Coach Trainer you are responsible to work with our clients (dogs!) and team members to ensure our customer experience sets the highest standards and satisfaction of our dogs and pet parents. Please take a moment and watch this short video to learn more about the brand:

Qualifications

• Must love dogs
• Previous experience working with dogs required
• Supervisory or team leadership experience preferred
• Ability to recognize dog body language and behavior
• Ability to stand and move for extended periods
• Ability to work flexible hours, including weekends and holidays
• Ability to thrive in a fast-paced environment

Dogtopia Values

The rules by which we, as Dogtopians, live by:

• We LOVE life unconditionally like a dog.
• We STAY loyal to our pack.
• We CHASE the absolute highest standards of safety.
• We PLAY to our fullest potential.
• We TREAT every day like It’s the Most Exciting Day Ever!

Benefits

• Employee discount
• Flexible schedule
• Medical, dental, and vision reimbursement through QSEHRA
• Cell phone stipend
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Professional development assistance
• Uniform allowance

Bonus Opportunities

This role is eligible for performance-based bonuses tied to:

• Safety performance
• Staffing and retention
• Operational compliance
• Cleanliness scores
• Team development goals

Physical Requirements

• Ability to stand, walk, bend, and kneel for extended periods
• Ability to lift up to 50 pounds
• Ability to work in a noisy environment with dogs of all sizes and temperaments
• Ability to safely handle dogs individually and in groups
• Ability to Commute

Must be able to reliably commute to: Farmers Branch (75244)

Work Location

In person at Dogtopia of Dallas - Inwood.