Loan Operations Associate II - Collateral Management Team (Hybrid)

This position requires an intermediate to advanced understanding of loan products and foundational loan industry experience. The Loan Operations Associate II supports our customers’ loan servicing needs and contributes to the development and improvement of all processes, as well as to the objectives of the team and business. The incumbent directly faces internal and external customers and prioritizes delivery of an excellent experience, using strong communication and diplomacy skills, while simultaneously managing a variety of standard loan servicing activities.

Position Accountabilities

• Ability to work effectively with minimal supervision and be a team player
• Responds to inquiries relating to his or her particular area or to requests from customers and other Bank personnel within given time frames and within established policy
• Supports other teammates within the team
• Understanding assigned process and procedures as it relates to the job task
• Adhere to all applicable laws and regulations governing bank operations, including compliance with the Bank’s BSA/AML Policy and Procedures
• Ensure excellent service is provided to our internal partners and customers
• Identifies and resolves issues within assigned function
• Performs all other job duties as assigned
• Provide high degree of professionalism and confidentiality in handling and having access to sensitive information.
• Takes accountability for entire process from receipt of work to resolution and closure. Provide recommendations on areas of opportunities
• Basic understanding of loan documentation and the ability to apply language to system entries
• Perform intermediate to advanced loan maintenance, code corrections and/or changes, reversals and reapplication of payments
• Perform manual interest accrual calculations
• Perform loan boarding to core operating systems with accuracy
• Process system conversions (i.e.: construction to permanent loan)
• Participate in the production year-end regulatory tax reporting and corrective reporting
• Perform loan document quality assurance functions
• Perform loan boarding quality assurance activities
• Comply with dual control standards as required
• Ensure daily production goals are met and maintain quality
• Participate on assigned projects
• Partner with Financial Accounting in the balancing of loan general ledgers accounts daily/monthly; provide support in researching of out-of-balance situations
• Add escrow records/build escrow screens on loans when appropriate
• Perform insurance monitoring, tracking, and force placement activities
• Process escrow disbursements and analysis according to bank procedures
• Perform collateral maintenance activities including recordation, filing, releasing, etc.
• Perform credit bureau reporting and correction functions
• Report and maintain loan document exceptions
• Support record extraction or production for audits and examinations
• Participate in procedure development and updates
• Support the functions outlined in the Loan Operations Associate I role as needed

Organizational Relationship

This position reports to the Supervisor – Loan Operations

Position Qualifications

Education & Experience

• High School diploma or equivalent required
• Minimum 2 years loan servicing experience or 3 years of operations related experience required
• Banking, accounting or finance experience required

Knowledge & Skills

• Intermediate experience with MS Office Suite
• High level of accuracy and great attention to detail
• Excellent customer service skills
• Excellent oral and written communication skills
• Detail oriented and quality focused
• Flexible, able to adapt to change
• Ability to prioritize tasks and meet deadlines
• Able to handle and prioritize multiple assignments
• Experience with loan operations processes
• Familiar with loan documents

Salary offered will be based on several factors including but not limited to education, work experience, certifications, etc. This position is also eligible to participate in either an applicable incentive compensation plan for the position or a discretionary profit sharing bonus program. General information on our comprehensive benefits package can be found by visiting

We are proud to be an Equal Employment Opportunity employer. We maintain a drug-free workplace.