Product Intern, Genesis (D2C) — High-Ownership Learner

Genesis is building advanced prosthetic systems designed to restore and expand human mobility. We're looking for a Product Intern to support a D2C-first launch and help bring a real, physical product into the world. This is not a "watch from the sidelines" internship. You'll work closely with the Product Lead, engineers, and others to learn how a product actually gets shipped, used, and improved—by real customers, in the real world. What you'll do — Support the end-user journey: interest → onboarding → first successful use → ongoing improvement

• Help build the "whole product": device + app/software + onboarding materials + documentation + support workflows
• Assist in tracking and understanding D2C product metrics (activation, early usage issues, feedback patterns)
• Work with engineering, research/biomechanics, and manufacturing to translate real feedback into product improvements
• Help turn messy inputs (user feedback, bugs, edge cases) into clear notes, tasks, and priorities
• Support launch readiness: onboarding flows, training docs, FAQs, and "first-week success" materials
• Help maintain lightweight execution rituals: checklists, release notes, issue tracking, and retrospectives
• Talk to users when appropriate—listen, document patterns, and help close feedback loops
• Be close to what\'s working, what\'s confusing, and what needs to improve next

Must have — Bias toward action — You don\'t wait to be told what to do next. You see something that needs doing and you move on it, even imperfectly.

• Comfort being close to the problem — You want to be in the room where things are messy, not watching a summary deck about it later.
• Excellent verbal and written communication — You can explain what you\'re seeing, what you\'re thinking, and what needs to happen next — clearly, to anyone on the team or any user.
• Resourceful problem-solving — If you don\'t know the answer, nothing slows you down. You use Google, ChatGPT, YouTube, whatever it takes to find it. When you bring a problem to the team, you bring it with multiple possible solutions and a recommendation — not just the problem.
• Fluent with AI and modern tools — You already use AI regularly in how you work and think. Ideally you\'ve built something real with it — an app, a tool, a workflow, a prototype — using Cursor, Replit, or similar. We want to see evidence that you can build and ship, not just talk about ideas.
• Process-minded — You\'ve worked in or built environments with real processes and standardization. You understand how to look at a messy system or recurring problem and turn it into a repeatable, implementable process.
• Follow-through — If you say you\'ll do something, it gets done. If it can\'t get done, you say so early.

Nice to have (not required) — Hands-on experience with hardware of any kind—robots, electronics, mechanical systems, wearables, vehicles, tools, or physical builds This can include personal or informal projects: modifying skateboards or bikes, building drones, 3D printing parts, Arduino/Raspberry Pi projects, robotics clubs, or garage tinkering. In this area, you may have experience with real-world systems where things break, behave inconsistently, and need iteration. Curiosity about how physical products are designed, built, tested, and improved over time matters to us. No degree requirements You don\'t need a specific major, program, or diploma. We care how you think, how you learn, and how you show up—not what\'s listed on a transcript. Work style In-office / Hybrid in Chicago (River North). High learning, high ownership, low ego, high standards. #J-18808-Ljbffr Genesis Dynamics, Inc