Practice Assistant- Administrative

Practice Assistant Administrative (Healthcare Call Center / Front Desk)

Wellesley, MA (Onsite Gateway Location) Contract: 3 Months Company: Sigma Inc Client: Beth Israel Lahey Health Primary Care (Gateway)

Job Overview

Sigma Inc is hiring a Practice Assistant Administrative for Beth Israel Lahey Health Primary Care Gateway location in Wellesley, MA.

This role is ideal for candidates with medical administrative, patient access, or healthcare call center experience, especially those skilled in handling high-volume calls and scheduling using EPIC.

Schedule

• Monday Friday
• 8:00 AM 5:00 PM

Key Responsibilities

• Answer and manage a high volume of inbound patient calls in a call center environment
• Use phone triage scripts and guidelines to assess patient needs and urgency
• Schedule appointments using EPIC and centralized scheduling systems
• Determine appropriate providers, appointment types, and timelines
• Verify and update patient demographics and insurance/payer details
• Obtain and document referrals and authorizations
• Educate patients on visit preparation, including tests and required documentation
• Coordinate scheduling for:
  • Office visits
  • Diagnostic testing
  • Procedures
• Optimize scheduling for providers, staff, and resources
• Document and relay accurate messages to providers and care teams
• Escalate urgent calls and patient needs appropriately
• Respond to provider emails and patient inquiries professionally

Required Qualifications

• High School Diploma or GED (Associate's Degree preferred)
• EPIC experience REQUIRED
• Experience in:
  • Healthcare call center OR
  • Medical front desk / patient access
• Strong multitasking, communication, and organizational skills
• Ability to work in a fast-paced clinical environment
• Reliable transportation and punctuality are required

Preferred Qualifications

• Bilingual (English/Spanish) highly preferred
• Experience with:
  • Insurance verification
  • Referral coordination
  • Patient scheduling workflows

Important Eligibility Requirement

• Must be separated from Beth Israel Lahey Health for at least 6 months

Work Environment

• Combination of:
  • Call center (phone room)
  • Front desk (check-in/check-out)
• Primary responsibility: handling patient calls and scheduling
• Collaborative team of 23 staff members
• Training provided