Senior Field Service Engineer

Job Description

Job Description

About Us:

Nanoverse Technologies is a well-funded startup with a Center of Excellence in Beaverton, Oregon. We create innovative metrology, laser processing and solid-state energy devices that have a disruptive and immediate impact in high technology industries. This is a unique opportunity to join a rapidly growing company developing best-in-class solutions.

About the role:

The Sr. Field Service Engineer (Sr. FSE) is a senior technical expert and the primary face to our customers, serving as the frontline liaison between the customer, engineering, and manufacturing teams. The Sr. FSE’s primary responsibility is the hands-on installation, commissioning, and maintenance of our capital equipment tools at customer sites. Additional responsibilities include mentoring junior FSEs, developing and delivering technical training, providing field-based continuous improvement feedback to engineering, and staying current with the latest technology and system changes to ensure delivery of the best possible customer service experience.

About You:

A seasoned technical professional with deep hands-on expertise in capital equipment who thrives in a customer-facing environment. You bring strong troubleshooting skills, a collaborative mindset, and the ability to work independently in dynamic field environments. You have a passion for mentoring others and take pride in delivering exceptional customer experiences. Lastly, you enjoy working on cutting edge technology with immediate impact in high technology industries.

What you will do:

• Perform installation, commissioning, and qualification of Integrated Wafer Processing tools consisting of laser systems, robot handling, pre and post wafer cleaning systems, and metrology systems at customer sites
• Execute preventive & corrective maintenance on capital equipment tools to minimize customer downtime
• Lead and perform timely troubleshooting and repair of equipment at the customer’s site and/or via remote telephone support as required
• Verify final acceptance and release of products and assemblies according to test and acceptance criteria
• Facilitate site audits prior to installation to ensure customer sites meet all system requirements
• Prepare detailed service reports, work orders, and documentation for knowledge sharing and continuous improvement
• Mentor and provide on-the-job technical guidance to junior Field Service Engineers
• Develop and deliver technical training content for Field Service Engineers and customers
• Actively collaborate with engineering and manufacturing teams to provide field feedback on design and process improvement opportunities
• Ensure timely processing, documentation, and invoicing of work orders, customer orders, and service calls according to guidelines
• Reinforce adherence to all health and safety requirements both internally and during customer service calls

What we are looking for:

• 7+ years of hands-on capital equipment experience in a field service role
• Experience working with lasers, optical assemblies, servo systems, and/or robotics
• Proven ability to independently troubleshoot and resolve complex technical issues on capital equipment
• Experience performing installations and commissioning of semiconductor or similarly complex capital equipment
• Ability to create and maintain service documentation and training materials
• Excellent communication and interpersonal skills with a customer-first attitude
• Strong organizational skills and ability to manage time effectively to meet service commitments
• Ability to work independently in remote field environments with minimal supervision
• Engineering or Technical degree, or equivalent experience in a related field
• NetSuite experience a plus
• Domestic travel required, with potential for international travel
• Available for staggered weekday shifts and ocassional weekend and on-call shifts

How we measure success:

• Customer Satisfaction: Measured through customer feedback on service quality and responsiveness
• Minimizing system downtime through effective and prompt resolution of technical issues
• Quality and completeness of service documentation and reports
• Contribution to FSE team development through mentoring and knowledge sharing
• Cross-functional collaboration with internal team members and customers
• Adherence to safety protocols

This position will be located in Beaverton, OR.