Customer Service Represent / Dispatcher / Assistant Operations Manager

Job Description

Job Description

Administrative Office Professional

Customer Service | Service Dispatcher | Field Monitor | Payroll Clerk | Assistant Service Operations Manager

McDonald, PA (South Fayette Township) | Full-Time | Benefits + Bonus Eligible

ABOUT US
Jeffco Enterprises, LLC is a family-owned plumbing and property services company proudly serving the Greater Pittsburgh region. We are built on integrity, reliability, and exceptional customer service — and we're growing!

THE ROLE
This is a high-impact, multi-faceted office position reporting directly to our President & COO, Jeffrey L. Davidson. You will be the operational backbone of our daily service business — managing customer calls, dispatching field technicians, monitoring job progress, processing payroll, and supporting service operations management.

WHAT YOU'LL DO
• Answer and manage all incoming customer service calls and inquiries
• Dispatch and schedule plumbing technicians daily using Service Titan
• Monitor field technicians in real time and track job progress throughout the day
• Process weekly technician payroll and maintain accurate time and attendance records
• Prepare invoices, work order closings, and management reports in Service Titan
• Support the President & COO in daily service operations and coordination

REQUIRED QUALIFICATIONS — MUST HAVE

✔ Minimum 2 years of hands-on Service Titan experience — dispatching, scheduling, and invoicing
✔ Minimum 2 years of experience in a plumbing service company environment
✔ Proven customer service and customer relations skills in a trades or home services setting
✔ Experience with field dispatch coordination and technician scheduling
✔ Payroll or time sheet processing experience
✔ Strong written and verbal communication, organization, and multi-tasking skills
✔ Proficiency with Microsoft Office — Word, Excel, and Outlook

COMPENSATION & BENEFITS
• Competitive base salary — commensurate with Service Titan experience and qualifications
• Full benefits package including health insurance options
• Paid time off and company-recognized holidays
• Performance-based incentive and bonus program
• Clear growth path to a senior Service Operations Manager role
• Family-oriented team culture where your work is recognized and valued

HOW TO APPLY
Submit your resume, a brief cover letter, and two professional references to:

Jeffrey L. Davidson, President & COO — Jeffco Enterprises, LLC
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Jeffco Enterprises, LLC is an Equal Opportunity Employer.

"A family-owned service business you can trust."