Operations Manager

POSITION OVERVIEW

This position calls for a highly motivated and organized individual to lead the operations and production efforts at one of the companys branch locations. The Operations Manager will use their business insight and leadership abilities to inspire and motivate their branch towards greater efficiency and profitability by delivering industry leading service to customers. The primary responsibilities include effective planning, organizing, coordinating equipment and facility resources, and overseeing all operations of assigned branch.

Employer will support Employees growth and education to help achieve career goals and to support Company mission. This is an at-will, exempt employee position under Minnesota Law. Exempt employees are not subject to overtime.

CORE VALUES:

• Committed to Safety: Protects People and Property
• Passion to Serve: Fully Present and Customer Focused
• Positive Attitude: Builds Trust Through Professionalism
• Solutions Provider: Resourceful Problem Solver

SPECIFIC RESPONSIBILITIES:

Operational Policies and Procedures

• Develop policies and procedures in collaboration with VP of Operations and Human Resources.
• Implement and enforce operation policies and procedures as issued by the Company.
• Manage and hold branch team members accountable to all Prescription Landscape corporate policies and standard operating procedures.

Production Management

• Review annual branch production forecast and budget with VP of Operations at beginning of each season and review the subsequent performance-to-plan on a regular basis throughout the season.
• Review job costs in Aspire software for each Service Line and report to VP of Operations any job deviating from budgets, schedules, costs, or any other factors so appropriate adjustments can be made to maximize end results.
• Work with the customer service team to ensure all customer sites are serviced per contractual expectations.
• Oversee the billing and completion of work to ensure it is done in a timely manner.
• Work with Production Managers to make services-related decisions based on contractual expectations.
• Work with Production Managers to ensure branch employees receive necessary training with an emphasis on Safety, Quality, and Efficiency.
• Monitor and guide Production Managers as they train Crew Leaders and Crew Members.
• Manage the scheduling of all summer and winter operations for assigned Branch in Aspire software; requires close cooperation with Production Manager Enhancements and Production Manager Irrigation due to complexity of these service lines.
• Direct and dispatch daytime SIM Operations for all snow and ice events.
• Order all SIM Materials using Aspire software.
• Supports the Fleet Manager with branch Mechanics training, work direction, and daily duties.
• Review timecard approvals from Production Managers; complete timecard approvals and PTO requests for direct reports on a weekly basis using Aspire and HRIS software.

Staff Management

• Identify staffing needs in collaboration with Production Managers and work with Human Resources to fill openings across all service lines; analyze future staffing needs and work with VP of Operations to reconcile these with production forecast and budget.
• Coordinate with Human Resources on a marketing/recruiting plan to help make Prescription Landscape branded services a destination company for career-minded snow and ice management professionals.
• Develop, promote, and maintain proper staffing and skill levels throughout the branch to meet operation and production goals.
• Assist Human Resources in selecting relevant certifications and training programs for Production staff.
• Responsible for communication with administrative team as well as daytime communication with sales teams to ensure customer satisfaction.
• Ensure proper paperwork is completed for all employee changes and new hires.
• Communicate, counsel, train, discipline, and review assigned employees; this includes direct input for each Production Manager regardless of service line insofar as that the service line produces jobs for a branch.
• Build and develop subcontractor relationships during the off season to ensure resources are in place prior to start of the winter season.
• Management of subcontractors within respective branches.
• Visible daily presence at branch who demonstrates Companys core values, excellent leadership skills, and the ability to manage and inspire employees.

Quality

• Manage Aspire Issues ensuring completion in a timely and effective manner.
• Perform quality assurance inspections to monitor performance and quality standards.
• Meets with Sales Team to review accounts prior to each season and supports Sales in addressing Issues throughout the season.

Safety

• Monitor and maintain branch safety documentation and record and implement methods to improve safe workplace practices; develop solutions to recurring safety issues in coordination with Monthly and Quarterly Safety Committees.
• Conducts weekly safety tailgate meetings; coordinates regular safety meetings and inspections with Production Managers support and implements Greenius Safety Certification Process.
• Ensure proper use and care of branch assets and branch facility. Direct facility projects, repairs, and other opportunities in cooperation with building landlord(s) as needed.
• Responsible for the security arrangements at all facilities including but not limited to the daily start/finish of all production personnel, equipment and other asset inventory, and employee access to lot and building.

JOB REQUIREMENTS:

• Minimum 2-year degree and/or Landscape/Irrigation Management certification and 4 years landscape management experience.
• Current drivers license and ability to maintain a clean driving record.
• Excellent oral and written communication skills and is highly organized.
• Superior problem-solving skills with respect to client and employee concerns.
• Completes assigned work in a timely and accurate manner.
• Ability to answer/return phone calls and/or e-mails within 1 business day.
• Works well with customers and co-workers.
• Demonstrates independent action and resourcefulness on the job. Performs duties in an acceptable manner and with minimal supervision.
• Consistently reports to work on time.
• Adheres to Company expectations regarding conduct and appearance as specified in the Employee Handbook.

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