Operations Manager

This Search Is for Operators-Not Seat Fillers

We're partnering with the ownership and management team of a boutique hotel in the heart of Manhattan to help them strengthen their property leadership roster with an Operations Manager who leads from the floor, not behind a desk . This property blends authentic New York energy with an intimate guest experience, anchored by a destination restaurant and lounge. Guests don't just stay here-they feel it. And the leadership team knows that experience lives or dies with operations.

That's why they're hiring deliberately.


Compensation & Benefits

• Salary: $73,000-$75,000
• 401(k) with company match
• Medical, dental, and vision insurance
• Life insurance
• Paid time off

Beyond the package, this role offers real growth potential . The management company behind the property is expanding nationally and is known for developing leaders from within-this position is a clear stepping stone for operators ready for what's next.

The Assignment

Our client is seeking a hands-on Operations Manager to help lead the Rooms Division , overseeing Front Desk, Housekeeping, and Engineering , and serving as a visible, decisive presence in daily hotel operations.

You'll work closely with the Director of Operations and step in as the senior operational leader when needed-keeping the rhythm of the hotel steady, the team supported, and the guest experience sharp.


This role is ideal for someone who believes:


Great operations aren't a checklist-they're a living system shaped by people, pace, and decisions.

What You'll Own Day to Day

• Lead daily Rooms Division operations with a guest-first, highly visible approach
• Support and coach Front Desk, Housekeeping, and Engineering leaders
• Serve as Manager-on-Duty and senior leader during Director absences
• Be present in public spaces during peak periods-leading by example
• Ensure service standards, inspections, and compliance are consistently met
• Partner on staffing support, scheduling, and daily operational pacing
• Oversee preventative maintenance and deep-clean programs

Balance guest satisfaction, team engagement, and operational discipline in a fast-paced boutique environment

Who Our Client Wants on Their Property Team


This search is for a hospitality operator , not just a manager.


Strong candidates typically bring:

• Supervisory experience in a lifestyle or luxury hotel environment
• Solid understanding of Rooms Division operations
• Confidence making real-time decisions under pressure
• Comfort working with reports, basic analytics, and financial data
• A calm, professional communication style with guests and staff alike
• The ability to solve problems without losing the human side of hospitality

Experience That Sets You Up for Success

Candidates will meet one of the following:

• 1+ year of progressive experience in a lifestyle or luxury hotel Rooms Department
• OR a 4-year degree plus 1 year of Rooms hotel experience
• OR a 2-year degree plus 2 years of Rooms hotel experience

Required:

• Previous supervisory experience
• Weekend availability

Preferred:

• FSD Certification

Why This Role Is Open

They're investing in their property roster . They want someone who:

• Takes pride in running a tight operation
• Wants to be seen, trusted, and relied upon
• Is building a long-term career in boutique hospitality leadership

Interested?


If you're a hotel operator who thrives in boutique environments , leads with presence, and wants to grow with a respected hospitality organization, we'd welcome the conversation.


Apply to learn more about the property, the leadership team, and why this role is pivotal to the hotel's next chapter.