Float Universal Banker II - Monroe Branch

Regular Full-Time

Clerical

Monroe, CT, US

Float Universal Banker II

Location: Monroe, CT

Advance your banking career with us! Newtown Savings Bank is seeking a professional, positive, and high energy team player for the role of Float Universal Banker II. The Float Universal Banker II will be based out of the Monroe location and will support surrounding branches as needed. The Float Universal Banker II works under the direction of the Customer Experience Manager and partners with Branch Management to implement and carry out Bank policy, procedures, and goals related to the overall operation of the branches. This role proactively generates new deposit accounts, loan applications, and investment referrals, and will actively generate leads for all banking relationships. The Float Universal Banker II also manages a branch in the absence of Branch Management, as necessary, and assists with the development and coaching of staff.

PRIMARY RESPONSIBILITIES

• Provide prompt and courteous service to all external and internal customers. Courteously resolve customer complaints or properly refer them to Branch Management as needed. Use courteous telephone etiquette when answering, transferring, and calling customers. Be proactive in the greeting of lobby customers to provide excellent customer service. Create welcoming customer friendly environment.

• Proactively offer solutions and be willing to solicit new business from customers and potential customers by uncovering needs, identifying solutions, and making the appropriate recommendations. Promote the complete line of deposit products and related services to customers in an effort to reach defined goals and enhance profitability. Accurately respond to customer inquiries and identify new sales opportunities. Refer customers to Commercial Lending, Mortgage and Newtown Investment Solutions as appropriate.

• Develop new account relationships and open accounts based on customer needs. Accept consumer and business loan and credit card applications.

• Process all teller transactions in accordance with Bank policy and procedure. Perform all customer information and account maintenances. Assist with the overall operational efficiency including, but not limited to audit requirements and results.

• Assist branch with certain administrative duties as required including, but not limited to ATM balancing, night drop processing, branch balancing, and other daily branch operations as needed.

• Complete customer domestic and international wire requests within authority limits. Perform additional international transactions such as foreign currency requests and foreign cash letters.

• Monitor and process overdrafts on a daily basis and render decisions within authority by set deadline.

• Demonstrate leadership and assist with weekly staff meetings, business development, and sales management activities.

• Lead in the absence of the Customer Experience Manager including opening and closing of branch. Support Branch Management and create an environment where employees feel engaged, supported, and valued.

• Work with Customer Experience Manager(s) to support staff to achieve quarterly operational and sales goals. Provide coaching and assistance to branch employees, as well as provide feedback on employee performance to management, as needed.

• Maintain knowledge and follow all CIP, BSA, AML and OFAC requirements, as set forth in the Bank’s policies, procedures, and programs. Complete all compliance requirements by scheduled deadlines.

• Meet with immediate supervisor to discuss customer service, sales performance, operational excellence, and personal career growth and development as established in individual SMART goals.

• Support the Bank’s Mission Statement, Vision Statement and demonstrate the Bank’s Habits of Success.

• Meet the Bank’s volunteer specifications and be involved in community activities as necessary.

POSITION REQUIREMENTS

High School Diploma or equivalent

Two years previous relevant customer service and/or sales experience

Sales experience preferred

Banking experience preferred

Customer service experience preferred

Supervisory experience preferred

Communication Skills

Must be able to communicate effectively while interacting with internal and external customers in person, on the telephone or in writing. Strong customer service skills required. Must be able to speak in small groups or one on one. Proficient in routine letters and customer correspondence.

Problem Solving Skills

Ability to apply common sense understanding to carry out functions furnished in written form or oral form. Ability to perform a variety of duties without loss of efficiency or composure. Ability to multitask

as well as to perform repetitive work according to set procedures and meet deadlines. Ability to

perform well under pressure.

Other Skills

Be task oriented, organized and work well in team environment. Must have the ability to listen well and

follow instructions, as well as to receive guidance and supervision, and follow work rules and procedures.

Attendance

Required to work weekends and may be required to work extended hours and regular, reliable attendance is critical.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed above are designed to indicate the general nature and level of the knowledge, skill, and /or ability required. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Full time employees also receive a complete benefit package including a generous 401(k), medical benefits, paid time off, and short- and long-term disability programs.

Newtown Savings Bank is an equal opportunity employer and complies with affirmative action programs for qualified veterans and individuals with disabilities. Newtown Savings Bank shall not discriminate against any employee or applicant for employment based on race, color, religion, gender, age, marital status, national origin/ancestry, sexual orientation, gender identity, disability status, protected veteran status, or any other legally protected status.