Reservation Sales Agent, Disney Central (Tampa, FL) Bench - Full Time

Disney’s Reservation Sales Agents create a magical experience for our Guests before they arrive for their Walt Disney World® Resort vacation and continue that magical experience during their stay! As the Disney Reservation Sales Agents, you will help Guests plan their vacations. The Disney Resort Sales Associate will use sales techniques and provide guest service. This is an hourly position with an incentive program based on performance, conversation rates, and average handling time metrics. The Reservation Sales Agent position is a high-volume inbound contact center located in Tampa, FL. The Disney Reservation Sales Agents will attend a mandatory paid training class where you will participate in multiple performance assessments. The operating hours of Disney Central are Sunday through Saturday, 6:00 a.m. to 12:15 a.m. Basic Qualifications One (1) year of Sales and Service experience in a high-volume environment Written, verbal and interpersonal communications skills Adaptability to the fluctuating needs of our operations Computer proficiency within a Microsoft Windows environment Capacity to handle conflict resolution and make decisions through a sensitive balance of integrity and partner resourcing Navigate between multiple and concurrent computer applications Ability to use good judgment and decision making Passion & knowledge of Disney Products Disability accommodation for employment applications The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need reasonable accommodation in order to search for a job opening or apply for a position, email View email address on click.appcast.io with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability. The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world. KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter The starting pay rate for this position in Florida is $19.00 per hour, with an opportunity for the pay rate to be higher based on experience. Reservation Sales Agents will have the ability to earn performance incentives ranging from an average of $2.50 to $7.50 per hour. #J-18808-Ljbffr Disney Parks - The Walt Disney Company