Learning Experience and Multimedia Production Specialist

At Community Association Management , we believe education helps communities succeed. Our WHY is to creatively find solutions and overcome challenges so we can work together to advance the common cause. Through HOA University, we are building a modern learning experience that helps HOA board members learn, lead, and serve their communities with confidence. As the Learning Experience & Multimedia Production Specialist , you’ll help turn that vision into practical, engaging online education for the volunteer board members and communities we serve. About the Role The Learning Experience & Multimedia Production Specialist supports the development, production, and ongoing growth of our board member education and leadership development platform. What You’ll Do Course Production Build and publish courses, learning paths, bundles, quizzes, certificates, and downloadable resources in LearnWorlds. Convert approved scripts, guides, procedures, and subject matter input into engaging online learning experiences. Organize courses so they are easy for board members to follow, complete, and revisit. Support the development of 5–7 minute video lessons, course guides, checklists, templates, worksheets, and knowledge checks. Maintain course catalogs, tags, descriptions, metadata, and learner-facing course pages. AI Video & Multimedia Production Create educational videos using Synthesia and other AI‑assisted video tools. Build and maintain branded video templates, intros, outros, thumbnails, captions, transcripts, and visual standards. Produce graphics, visual aids, worksheets, handouts, and course materials that align with brand standards. Record, edit, and organize webinar content for future use. Ensure video lessons are clear, professional, accessible, and consistent across the HOA University platform. LearnWorlds Platform Administration Maintain the HOA University learning platform, including courses, users, access levels, certificates, and reporting. Assist with learner onboarding, user experience improvements, and course navigation. Support public course access, client companion lessons, subscription offerings, and future certification programs. Monitor learner engagement, completion rates, quiz performance, and certificate activity. Recommend platform improvements that make learning easier, clearer, and more valuable for board members. Instructional Design Support Help structure courses around clear learning objectives and practical outcomes. Improve educational content for clarity, engagement, and retention. Work with subject matter experts to turn complex topics into plain‑language learning. Support a consistent course structure across HOA University. Identify when content needs review by relevant experts. Brand & Quality Control Maintain a consistent look, tone, and learner experience across materials. Apply brand standards to courses, videos, graphics, certificates, and resources. Use a voice that is professional, approachable, supportive, and clear. Review course materials for formatting, accuracy, grammar, accessibility, and consistency before publishing. Help ensure HOA University reflects the same standard of service and professionalism. Cross‑Functional Collaboration Work closely with Training & Documentation Team, Marketing, Business Development, Operations Leadership, and Executive Leadership. Partner with subject matter experts to gather input, clarify details, and prepare content for production. Support marketing and business development with learner‑facing course descriptions, platform pages, and promotional content. Assist with continued improvement of the Board Resource Center and alignment between Board Resource Center materials and HOA University courses. Requirements What You’ll Bring Instructional design Online learning development Learning management systems Multimedia production Educational technology Training content development Video production or editing Experience building or managing courses in an LMS or online learning platform Experience with LearnWorlds, or the ability to quickly learn the platform Experience with Synthesia, HeyGen, Canva, Camtasia, Articulate, Adobe Captivate, or similar tools Comfort using AI‑assisted tools Strong writing, editing, organization, and project management skills Ability to take complex information and make it simple, practical, and easy to understand Strong attention to detail and commitment to brand consistency Ability to manage multiple projects independently with limited direction Comfort working with leadership, subject matter experts, and cross‑functional teams Knowledge of HOA operations, board governance, community association management, or related terminology is a plus Preferred Experience Online courses Educational videos AI‑generated training videos Webinars Certificates or certification programs Quizzes and assessments Downloadable guides, checklists, worksheets, or templates LearnWorlds Synthesia Canva Camtasia Articulate Adobe Captivate ChatGPT or similar AI tools Basic website or landing page content management Learning analytics and learner engagement reporting Adult learning principles Work Environment & Schedule Full‑time, 40 hours per week, Monday–Friday. Primarily office‑based or hybrid, depending on company needs. May require occasional extended hours to support course launches, webinars, or special training initiatives. Occasional travel may be required for meetings, events, or content production. Success in This Role Successful launch and continued growth of HOA University Number of courses, lessons, videos, guides, quizzes, and certificates developed and published Consistency and quality of the learner experience Effective use of LearnWorlds and Synthesia to create a scalable course production process Learner engagement, completion, satisfaction, and certificate activity Improved organization and accessibility of board education resources Positive feedback from leadership, subject matter experts, and learners Join Our Mission This is an opportunity to help build something meaningful from the ground up. If you enjoy learning technology, video production, clear communication, and helping people understand complex topics, this role gives you the chance to make a lasting impact. Together, we can help board members learn with confidence, lead with clarity, and build stronger communities. #J-18808-Ljbffr Community Association Management, Limited