General Manager

Ambassador Hotel Wichita, Autograph Collection

At Ambassador Hotel Wichita, Autograph Collection, we set the standard for luxury and sophistication in downtown Wichita. With 117 elegant guest rooms, our hotel is home to Siena Tuscan Steakhouse, known for its refined Italian cuisine, and an inviting, upscale ambiance. Team members at Ambassador Wichita thrive in a setting that values hospitality, guest experience, and professional development. Whether welcoming travelers or assisting with high-end events, working here means being part of a team that takes pride in delivering personalized service in a stunning, historic setting.

As a Hotel General Manager, you are the Experience Leader of the property, shaping culture, inspiring teams, and transforming everyday stays into unforgettable guest journeys. This role is responsible for the overall leadership and performance of the hotel, overseeing day-to-day operations while driving long-term strategic success. The General Manager champions guest satisfaction, team engagement, financial excellence, and community connection — ensuring the property reflects Coury's commitment to innovation, service, and inspired experiences.

PRIMARY JOB DUTIES:

• Foster a culture aligned with Coury Hospitality's Experience Curator philosophy.
• Lead with a people-first mindset, creating an environment where team members feel valued, empowered, and inspired.
• Champion exceptional guest service standards, ensuring every interaction reflects the brand's commitment to meaningful hospitality.
• Personally engage in resolving guest concerns to transform challenges into loyalty-building opportunities.
• Plan, direct, and coordinate operations across Rooms Division, Sales, Engineering, Catering & Conference Services, Third-Party Vendors, and Food & Beverage.
• Ensure alignment and synergy between departments to achieve financial and service goals.
• Monitor operational performance and adjust strategies to enhance efficiency and service quality.
• Oversee third-party vendor performance to ensure brand consistency and operational integrity.
• Partner with corporate leadership to develop and execute annual strategic goals and action plans.
• Collaborate with department leaders to align property objectives with overall company initiatives.
• Assist in developing and managing the annual operating and capital budgets.
• Drive profitability while maintaining Coury's service and quality standards.
• Evaluate market trends, guest preferences, and competitive dynamics to position the hotel for sustained success.
• Recruit, mentor, and develop department leaders to build high-performing teams.
• Promote teamwork, accountability, and transparent communication.
• Encourage community involvement and represent the hotel as a local ambassador.
• Maintain a clean, safe, and secure environment for guests and team members.
• Lead hotel emergency response planning and safety initiatives.

Coury Hospitality is specifically looking for individuals who have a proven track record of success within a full-service property, preferably within the boutique/lifestyle environment.

PHYSCIAL DEMANDS:

• Able to remain mobile, walk and stand during entire shift. Ability to lift up to 60 lbs.
• Able to work the majority of a shift outdoors in all-weather as the business dictates.
• Able to use a computer and sit for extended periods of time.
• Able to work a varied schedule including holidays, weekends, and nights as the business dictates.

Medical, Dental, Vision, and 401K benefits. $ 149,000

This company is an equal opportunity employer.