Dental Front Desk/Dental Assistant

**JOB PURPOSE:**

**The Dental Assistant/Front Office Assistant is a dual role supporting the dentist and team in delivering quality patient care while also managing front office operations. Responsibilities include setting up and breaking down rooms, taking x-rays and impressions, providing post-op instructions, and assisting chairside as permitted by state regulations. Front office duties include answering calls, scheduling, patient check-in/out, discussing treatment and financial arrangements, and managing insurance billing to ensure timely, accurate claims and maximum reimbursement.**

**ESSENTIAL FUNCTIONS:**

+ Manage phones, scheduling, patient check-in/out, and calendar coordination.

+ Collect and process payments; handle insurance verification, claims, and financial arrangements.

+ Maintain patient confidentiality and ensure HIPAA/OSHA compliance.

+ Educate patients on procedures, treatment options, office policies, and aftercare instructions.

+ Support the dentist during procedures, including oral surgery, impressions, x-rays, and denture adjustments (within state guidelines).

+ Prepare and maintain treatment rooms, sterilize instruments, and uphold infection control standards.

+ Maintain accurate patient records, treatment routers, and documentation as directed.

+ Manage supply inventory, order materials, and assist with office preparation and daily cleaning duties.

+ Provide excellent patient service to ensure a positive experience and smooth office flow.

+ Perform additional duties as assigned to support clinical and administrative needs.

**EDUCATIONAL REQUIREMENTS:**

+ High School Diploma

+ Active DA and X-ray certification

**GENERAL KNOWLEDGE, EXPERIENCE, SKILLS & ABILITIES:**

+ Strong verbal and written communication skills.

+ Knowledge of dental/medical insurance processes, including verification, claims, appeals, and denial management.

+ Proficient in Microsoft Office; experience with dental software (Dentrix preferred).

+ Excellent organization, time management, and multitasking abilities in a high-volume environment.

+ Minimum one year of experience assisting with dentures and/or implants.

+ Ability to sit, stand, bend, and lift up to 50 lbs as required.

+ Work performed in a clinical setting with some exposure to hazards; adherence to safety protocols required.

**Benefits**

We care about our employees and understand the hard work that goes into providing the best-in-class patient care. You will be provided the **training** needed to provide you with the support you need to do your job well. **Additional benefits include** , group medical and dental insurance, vision insurance, life insurance, flexible spending (health and dependent care), 401(k), 9 paid holidays off, 10 days of vacation, and 5 additional PTO days. We also offer ancillary benefits to include hospital indemnity, accident, and critical illness insurance options.

**About Affordable Care**

Founded in 1975, today Affordable Care, LLC is America's largest dental support organization (DSO) focused on tooth replacement services, serving more than **360** dental practices across the United States. Supported practices primarily concentrate on extractions, dentures, implants, and fixed arches, with some practices housing an on-site laboratory to enable same-day dental services. **Affordable Care is the DSO for several top dental brands including, but not limited to, Affordable Dentures & Implants, DDS Dentures + Implant Solutions, and Advanced Dental Implant Centers.** From the Affordable Care Support Center, located in North Carolina's Research Triangle Park, along with field-based teams, Affordable Care provides business expertise and support services to dental practices, taking care of non-clinical duties so dentists can focus on treating patients (visit affordablecare.com ).

**Job Details**

**Pay Type** Hourly

**Job Category** Practice Staff