Customer Service Representative (CSR) - Booking & Customer Experience

Job Description

Job Description

Customer Service Representative (CSR) – Booking & Customer Experience

Job Overview

Company: Acadiana Comfort.

Salary/Pay Rate: $16 to $24 per hour (Based on experience) plus multiple performance-based bonus opportunities.

Location: Scott, LA.

Job/Employment Type: Full Time.

Mandatory Licenses & Certifications: None required; prior customer service or call handling experience strongly preferred.

The Opportunity

You will become the face and voice of Acadiana Comfort, supporting local homeowners with responsive communication and solutions-focused service. Acadiana Comfort positions itself as a measurement-based, customer-first HVAC company serving the Lafayette and Scott area, and its careers page highlights paid training, professional development, and a WIN-WIN-WIN philosophy built around customer success, team success, and company success.

This role is designed for a highly positive, opportunity-driven professional who can keep the schedule productive, create strong first impressions, and help technicians stay booked. The position also includes bonus opportunities tied to bookings, outbound win-back activity, and cold-call performance, with bonuses paid monthly.

How You Will Make an Impact

• Field inbound calls and deliver helpful, confident customer solutions while representing the company professionally.
• Route the best technician for the customer’s issue based on urgency, scope, and schedule availability.
• Perform outbound calls to help keep the service schedule at least 80% full so technicians have consistent opportunities.
• Re-engage past customers through win-back lists and generate new opportunities through cold-call lists.
• Maintain a positive attitude throughout the day and actively look for ways to convert conversations into booked appointments.
• Support a smooth customer experience through clear communication, accurate scheduling, and follow-through.
• Participate in customer service training provided through leading firms in the United States as part of ongoing development.

Required Qualifications & Experience

• Experience in customer service, call center support, inside sales, dispatch, scheduling, or a similar customer-facing role.
• Strong phone presence and the ability to communicate clearly, professionally, and positively.
• Comfortable handling inbound and outbound calling activity in a performance-driven environment.
• Highly organized, dependable, and able to manage multiple conversations and scheduling priorities.
• Motivated by goals, bonuses, and daily opportunities to create value for customers and the team.

Preferred Qualifications & Experience

• Experience in HVAC, home services, plumbing, electrical, or a similar service-based industry.
• Prior success with appointment setting, technician dispatch, or outbound reactivation campaigns.
• Familiarity with CRM systems, scheduling software, or call tracking platforms.
• Demonstrated ability to stay upbeat, resilient, and opportunity-focused in a fast-paced environment.

Compensation & Benefits

• Hourly pay from $16 to $24, based on experience.
• Monthly bonus opportunities tied to booked calls, outbound wins, and scheduled production.
• Paid training and professional development from top customer service training firms.​
• Competitive compensation structure designed to reward performance and consistency.
• Opportunity to grow within a company that invests in career development and team success.​

About Us

Acadiana Comfort Systems is a locally owned HVAC company serving the Lafayette area, with service presence in Scott and surrounding communities. The company emphasizes measurement-based diagnostics, certified technicians, and a service model built around doing what is right for the customer instead of relying on guesswork.​

Acadiana Comfort’s careers page states that the company has invested in employee growth through paid training, certifications, and a WIN-WIN-WIN culture focused on the customer, the team, and the business.​

Learn more at  Acadiana Comfort

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Acadiana Comfort is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.