Patient Service Representative

Job Description

Job Description

Patient Service Representative

JOB SUMMARY

Oversee the administrative duties of the Center. Responsible for moving the patients through the check-in and check-out process. 

PRIMARY FUNCTIONS 

1.Provide a courteous, professional working environment 

2.Maintain effective communication with patients, coworkers, and supervisor 

3.Maintain efficient patient flow Update patient demographics Interview patients for sliding fee scale services and update eligibility 

4.Verify insurance and set eligibility dates in system 

5.Call and remind patients to bring missing information to their appointment 

6.Collect payments and patient-responsible balances 

7.Post charges to patient accounts 

8.Scan and import demographic and clinical documentation into patient charts 

9.Schedule appointments as needed 

10.Monitor patient schedule to accommodate walk-in patients 

11.Direct patients to the proper department for assistance 

12.Answer multi-line telephone system 

13.Operate office equipment, i.e. fax, copier, computer, and credit card machine 

14.Provide copies of patient medical records as requested 

15.Contribute to the positive image of the front office operations 

16.Other responsibilities as assigned 

EDUCATION AND EXPERIENCE 

1.High school diploma or equivalent is required 

KNOWLEDGE, SKILLS, AND ABILITIES 

1.Customer-friendly attitude Knowledge of ICD-10 and CPT codes 

2.Money and balancing skills 

3.Knowledge of bank deposits 

4.Good communication skills 

5.Ability to function effectively under stress 

6.Good evaluative judgment 

7.Computer literacy 

8.Ability to perform accurate data entry 

9.Ability to work well with people 

10.Ability to multi-task 

ADDITIONAL QUALIFICATIONS 

1.Bilingual (English/Spanish/Creole) a plus. 

2.One year experience preferred.

RELATIONSHIP REPORTING 

1.Reports to the Center Manager 

PHYSICAL REQUIREMENTS 

1.Ability to sit and view a computer screen for extended periods of time 

2.Ability to perform repetitive hand and wrist motions for extended periods of time 

3.Ability to handle and/or feel objects, tools, etc. 

4.Ability to frequently walk, stand, and reach with hands and arms 

5.Ability to occasionally climb, balance, stoop, kneel, crouch, or crawl 

6.Ability to occasionally lift and/or move up to 25 pounds 

7.Vision abilities must include vision, color vision, depth perception, and ability to adjust focus