Inside Sales Hypercare Representative

Location Zip Code: 84604 Job Family: Inside Sales Representative We are seeking a hard-working, innovative, detail-oriented and creative team player to join our Aptive team! This is a full-time Inside Sales Hypercare Representative position located in Provo, Utah. The individual we are looking for is someone who enjoys working in a team environment and excels working at an individual level. What we offer: $15/hr Group Health, Dental, and Vision plans Pet insurance, Life insurance, and EAP benefits 401K with employer match up to 4% Paid holidays and paid time off Opportunity for advancement Upbeat and exciting company culture and much more! Responsibilities include: Provide real-time phone support to Service Professionals during initial service appointments to resolve customer concerns and retain customers Adjust agreements when appropriate within established guidelines to support service completion Maximize service completion rates through customer support and issue resolution Conduct outbound calls to customers with upcoming service appointments to confirm appointment details Reinforce agreement terms and answer customer questions to improve service readiness Improve service completion rates through proactive customer outreach Contact customers whose service appointments were not completed to reschedule services Overcome objections and present retention offers to recover subscription revenue Recover revenue that would otherwise be lost through rescheduling and retention efforts Accurately document customer interactions and update account records within company systems Communicate service-related issues and coordinate with Sales, Operations, and Customer Support teams Perform other related duties as assigned Qualifications: High School Diploma or equivalent Requirements: Minimum 2+ years of experience in sales, customer retention, customer service, or a related customer-facing role Experience handling inbound and outbound customer interactions preferred Knowledge of sales, customer retention, and service operations Strong objection-handling, negotiation, and customer service skills Ability to multitask across systems while maintaining accurate documentation Ability to work independently and make sound decisions within established guidelines Ability to identify customer concerns and develop effective solutions Strong verbal communication and active listening skills Ability to build rapport and influence customer decisions Ability to professionally resolve conflicts and de-escalate challenging situations Aptive Intelligent Pest Control™ is redefining the industry with a smarter, more proactive approach to pest control. By analyzing millions of pest data points across neighborhoods, pest activity, and weather patterns, Aptive tailors treatment plans to help homeowners stay one step ahead. We geek out so our customers don’t freak out. You never thought bugs could be this cool. Our culture is built on accountability, discipline, and high integrity—we work hard and have fun doing it. Aptive has been recognized for both its impact and workplace culture, including Inc. Magazine’s Best in Business and Best of State, Glassdoor’s Top 100 U.S. Workplaces, and Entrepreneur Magazine’s Best Companies in America. And we’re just getting started. To learn more, visit or follow Aptive on Facebook (@AptivePestControl), Instagram (@Aptive.PestControl), and LinkedIn (@AptiveEnvironmental). *Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please inform your recruiter. Aptive is more than just pest control. We take extra care treating homes and creating happy, healthy places to live. Our mission is Every Home Enjoyed™. Aptive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. About Us: Aptive Environmental provides award-winning residential pest services to more than 5,000 cities across North America. Co-founded in 2015 by Vess Pearson and David Royce, Aptive launched, becoming an industry-leader in pest control and a globally recognized brand. In 2020, with more than a million customers, Aptive was named by PCT Magazine as the 7th largest pest control company in the nation out of 20,000 competitors. In 2019 Aptive was the youngest company featured on Glassdoor’s Top 100 US workplaces and is currently ranked one of Entrepreneur Magazine’s Best Companies in America. Aptive is also a proud member of the EPA’s Pesticide Environmental Stewardship Program and has partnered with the United Nations Foundation “United to Beat Malaria” to help stop the spread of Malaria transmitted by mosquitoes. Aptive is committed to protecting the places we love because home matters.