FIRE ALARM SERVICE TECHNICIAN

Job Description

Job Description

Total Fire Protection is expanding rapidly, presenting an exciting and challenging opportunity to bring your fresh ideas, polished expertise, and collaborative attitude to support our growth. The Service Technician – Fire Alarm Division will directly oversee all duties and tasks of this functional discipline. As the Service Technician – Fire Alarm Division , you will report directly to the Service Manager – Fire Alarm Division and oversee the discipline and functions relative the daily duties associated with this role.

At Total Fire Protection, our MISSION is simple, “Embracing Relationships, while keeping you safe, and delivering First Class Service.” You won’t just be a team member at Total Fire Protection, but a valuable contributor. Our diverse team members support one another as we work towards our common goal of bringing Fire and Life Safety to our Customers nationwide.

Our Company culture has been built on the foundation of our CORE VALUES that define “Who We Are” and we hold each other accountable to these CORE VALUES. Our Five-Alarm Growth represents our commitment to embracing change, evolutionary action, continuous learning, constant improvement, and full engagement. We place the priorities of our Team First and our team members back it up through Do What You Say! execution. Total Fire Protection believes that Do the Right Thing! builds loyalty, trust, and respect because We Care about our team members, our Customers, and our community.

Every team member brings their own expertise to Total Fire Protection and is encouraged to make their voice heard. We offer a family-oriented culture of teamwork and encourage continuous learning, a diverse atmosphere, and opportunities for career advancement.

Essential Duties and Responsibilities:

• Live Our Values!
• Understand Total Fire Protection’s strategy, business, and growth initiatives.
• Possesses the knowledge that is relevant to interpret the servicing and maintenance of Fire Alarm systems.
• Ability to provide a proficient ability to identify and restore system trouble conditions, understanding all code requirements, manufacturer’s specifications, and the general standards of customer service practice.
• Ability to conduct site surveys, system inspections and identify deficiencies as necessary and the ability to write service tickets as required.
• Knowledge as it applies to corresponding systems, including but not limited to, Fire Alarm and relevant detection and notification systems.
• Must be familiar with NFPA 72, including recent updates, and the intent of the code.
• Familiar with NYC and Long Island local building codes and their fire alarm code requirements
• Has general knowledge of fire systems, including fire detection, mass notification, fire dynamics, smoke management, egress codes, and egress systems.
• Possesses general knowledge of fire alarm system installations for varied applications
• Candidate should be able to orally communicate technical issues to supervisors, managers, project engineers, contractors, and field technicians as well as people with a nontechnical background.
• Candidate must possess writing skills, capable of writing reports, and facilitating effective internal and external communication.

Required Skills and Experience:

• Five (5) + years of experience in Fire Alarm Service-related work.
• Five (5) + years proven experience in Fire Alarm Systems, both conventional and addressable types.
• Knowledge of interior and exterior wiring and the repair of electrical equipment and circuits.
• Five (5) years of experience in servicing low voltage electrical systems, including but not limited to Fire/Life Safety systems, Security, CCTV, Access Control, Nurse Call, and Paging systems.
• Certifications (preferred) are to include but are not limited to NICET certification in Fire Alarm; Manufacturer’s Programming Certifications; FDNY S98 Certificate of Fitness.
• Collaborates and provides support to TFP team members as well as clients, includes interfacing with Building/Fire Officials and contractors as necessary.
• Excellent Electrical Problem Solving and Troubleshooting Skills.
• Computer fluency in Windows, Excel, and in all other Microsoft products.
• Possess a valid driver’s license and driving record that meets company requirements.
• Ability to travel depending on assigned geographic location.
• Ability to be available for Emergency On-Call Services as needed.

Think you have what it takes to be a Total Fire Protection team member? Apply on our careers page at to be a part of this dynamic organization!