Homeownership Program Services Coordinator

About Marin Housing Authority / Careers About Marin Housing Authority Status: Full Time, Fixed term (3 years) Reports to: Program Manager Marin Housing has an immediate opening for an experienced person to provide difficult, technical, complex, and/or specialized office and programmatic administrative support to the Homeownership Programs Department as well as information and general assistance to clients, the public and staff. This appointment is a fixed term for an employee who has successfully competed for and passed the probationary period in an allocated, budgeted, fixed term position. (Fixed terms are established due to limits on grant funding or other limits to the position’s duration). ABOUT MARIN HOUSING AUTHORITY Marin Housing Authority’s purpose is to assist low and moderate income people to secure and maintain quality, affordable housing. The Marin Housing Authority (“MHA”) is a small, dynamic agency, well-respected in our field. The Housing Choice Voucher and the Public Housing programs have been rated either as a high performer or a standard performer for the past few years. We serve thousands of people through a wide range of programs and services, including public housing for families, seniors and the disabled; housing choice vouchers (Section 8); supportive housing services for special needs populations; rental assistance payments; and financial and technical assistance for moderate-income first-time homebuyers and home repair loans for low-income homeowners. GENERAL DESCRIPTION This is a fully experienced, skilled administrative support class. Homeownership Program Services Coordinator is expected to learn technical and specialized rules, regulations, policies, procedures, and database activities related to the department to which assigned and to apply them independently. The incumbent coordinates and implements services for the Rehabilitation Loan Program, Below Market Rate Program, and Down Payment Assistance Programs for first time home buyers and other affordable housing related programs. The incumbent works independently, demonstrating basic knowledge in affordable housing programs, real estate practices, construction lending and grant and contract administration. Under the supervision of the Program Manager or the Homeownership Programs Specialist, the incumbent may also coordinate and perform tasks in loan documents preparation, real estate purchase transactions, construction documents, processing of construction draws and other real estate and contract administration duties. PRIMARY RESPONSIBILITIES Develops and maintains detailed automated records retention and access system; compiles information and drafts in report form; posts updates to the MHA website. Researches and assembles information from a variety of sources for the preparation of periodic or special reports and audits, uses spreadsheets and may make arithmetic and statistical calculations. Compiles, composes, types, proofreads and edits reports, correspondence, statistical documents, forms, informal minutes or meeting notes and other documents; selects appropriate document formats; gathers information necessary for document development, meetings and presentations; revises and maintains standardized documents; assists in designing and producing informational materials, including lottery announcement on the MHA website. Receives and screens incoming calls; provides information to the public, applicants, staff, and outside organizations requiring the use of judgment and the interpretation of policies, procedures, rules and regulations; follows-up with clients on eligibility for related programs. Arranges for meetings by scheduling Zoom times, notifying participants, preparing agendas and ensuring that information is compiled and duplicated and prepares and updates action minutes. Meets with clients to provide an overview of the program as assigned; explains rules and regulations for eligibility and advises on the application process. Attends to a variety of office administrative details, such as keeping informed of departmental activities, transmitting information, ordering and coordinating supply orders, preparing contracts and agreements, arranging for equipment purchase and maintenance, and serving on various task forces and committees. Operates standard office equipment including job-related computer hardware and software applications, facsimile equipment, and multi-line telephones. Performs other related work as assigned. REQUIREMENTS Skill in: Performing technical, specialized, complex and difficult office administrative work requiring the use of independent judgment. Learning programmatic requirements, laws and processes within a reasonable time. Interpreting and implementing departmental policies, procedures and computer applications. Composing correspondence and reports independently or from brief instructions. Establishing and maintaining a records management system and data base programs. Making accurate arithmetic and statistical calculations. Using initiative and independent judgment within established policy and procedural guidelines. Prioritizing work, coordinating projects, setting priorities, meeting critical deadlines, and following-up on assignments with a minimum of direction. Providing customer services and assistance to the public and other staff in a professional manner. Establishing and maintaining effective working relationships with other agencies and stakeholders. Communicating effectively both verbally and in written form including interviewing techniques. Working collaboratively with housing programs and divisions to assure the provision of comprehensive and coordinated services. Operating standard office equipment, including job-related computer hardware and software applications, facsimile equipment and multi-line telephones. Knowledge of Laws, rules and regulations relative to affordable housing programs as assigned; codes, regulations, policies, and procedures. Records management principles and practices; basic business arithmetic and statistical techniques. Standard office administrative practices and procedures, including standard office equipment. Business letter writing and the standard format for reports and correspondence. Computer applications related to the work including word processing, databases, and spreadsheets. Effective techniques for dealing with the public and agency staff, in person and over the telephone. LICENSE Possession of a valid California Driver License and a satisfactory driving history. Possession of a California Notary License and/or California Real Estate Agent License is a definite plus. EDUCATION/EXPERIENCE Any combination of training and experience that would provide the required knowledge, skills and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to graduation from high school and completion of two years supplemental educational or vocational school training and three years of responsible office administrative, secretarial, and/or general office support experience. Experience in dealing with the public and working in a public agency setting is desirable. College or technical school coursework in an appropriate curriculum is desirable. COMPENSATION / BENEFITS Annual salary range is $61,923.62 - $82,983.57. We offer a comprehensive benefits package that includes a generous monthly allowance for medical insurance; dental, vision and life insurance premiums are covered by the authority; CalPERS retirement 2% @ 62; a 457 deferred compensation plan; 12 paid sick days per year; 10 days paid annual leave per year for the first two years, and will progressively increase as years of service increase (up to 30 days per year); 45 paid floating holiday hours per year; and 13 paid holidays. Other benefits include: FSA accounts, 457(b) plan, tuition reimbursement policy. Finally, the Housing Authority has 9/80 schedule available to employees, which, upon supervisor approval, allows eligible employees to have every other Friday off. Marin Housing Authority is an equal opportunity, affirmative action employer. Minorities, women and individuals with disabilities are strongly encouraged to apply. Upon request, reasonable accommodations will be made for persons with disabilities and for religious reasons. #J-18808-Ljbffr