Foreign Exchange Investigation Specialist - Operations

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Make an Impact in Global Payments

Keep Money Moving Across the World. Solve Complex Challenges. Drive Meaningful Results.

Are you energized by solving complex payment challenges and collaborating with teams across the globe? Join U.S. Bank as a Foreign Exchange Investigation Specialist and play a critical role in ensuring the seamless movement of international payments through one of the world's most interconnected financial networks.

In this high-impact role, you'll be at the center of global payment operations, partnering with correspondent banks, business partners, and internal stakeholders to investigate and resolve payment exceptions, mitigate risk, and deliver exceptional client experiences. If you're passionate about international banking, SWIFT messaging, and finding solutions where others see roadblocks, this is an opportunity to build your expertise while making a measurable impact every day.

Why You'll Love This Opportunity

• Work on complex cross-border payment investigations that directly support global commerce.

• Leverage your expertise in SWIFT messaging, correspondent banking, and payment settlements.

• Collaborate with professionals across Front Office, Sales, Middle Office, and Operations.

• Influence process improvements that enhance efficiency, strengthen controls, and reduce operational risk.

• Build a career with a team that values curiosity, innovation, accountability, and continuous learning.

What You'll Do

• Investigate and resolve Nostro account breaks, beneficiary claims, payment returns, non-receipts, and settlement discrepancies.

• Create and approve SWIFT messages to repair, correct, and re-effect payment transactions.

• Partner with internal and external stakeholders to deliver timely, accurate payment resolutions.

• Analyze trends, identify root causes, and recommend solutions that improve operational performance.

• Support initiatives that enhance controls, streamline processes, and elevate the client experience.

• Manage inquiries and investigations through shared and personal team workflows.

• Contribute to a culture of operational excellence and continuous improvement.

Who Thrives Here

You're a naturally curious problem solver who enjoys digging into complex payment investigations, collaborating across teams, and delivering solutions in a fast-paced environment. You bring strong analytical skills, a client-focused mindset, and a passion for international banking operations.

Location

Atlanta, GA (3+ days per week in office)

Schedule

Monday through Friday | 8:00 AM - 5:00 PM local time

Basic Qualifications

• High school diploma or equivalent

• Three or more years of relevant work experience

Preferred Skills/Experience

• Strong knowledge of international banking products, services, and operational processes.

• Extensive experience with SWIFT payment messages, including MT103, MT202, MT199, MT299, and MT210.

• Experience investigating cross-border or correspondent banking payment exceptions.

• Strong understanding of SWIFT standards and global payment settlement practices.

• Demonstrated success reducing operational losses and improving process efficiency.

• Excellent analytical, organizational, critical thinking, and problem-solving skills.

• Strong verbal and written communication skills with the ability to collaborate across multiple teams.

• Ability to assess complex situations, anticipate outcomes, and exercise sound judgment.

• Proficiency with Microsoft Office and other business applications.

• Bachelor's degree or business, technical, trade, or international banking certification preferred.

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here .

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $25.63 - $34.18

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.