Collections Representative

Position Overview MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call‑center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. We are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities, and contribute to our globally expanding, industry‑leading organization. Key Responsibilities Outbound Collections: Initiate calls to customers with past‑due accounts to discuss balances and payment options. Payment Negotiation: Develop and negotiate repayment plans and settlements tailored to customer circumstances. Customer Support: Offer empathetic solutions to customers facing financial hardship to help them maintain account standing. Account Review: Analyze account histories to identify overdue payments and determine appropriate collection strategies. Documentation: Accurately record all customer interactions, payment arrangements, and account updates in the system. Education & Guidance: Inform customers about payment options, account status, and potential consequences of non‑payment. Compliance: Adhere to all company policies, procedures, and regulatory requirements, including debt collection laws. Collaboration: Communicate effectively with customers, team members, and management; elevate unresolved issues as needed. Performance Goals: Meet or exceed individual and team collection targets while maintaining high service standards. Continuous Learning: Participate in training programs to enhance collection techniques and stay current on industry regulations and company updates. Candidate Qualifications Must be 18 years or older. High school diploma or equivalent required. Excellent written and verbal communication skills. Typing speed of 20+ WPM. Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). Familiarity with Windows OS. Reliable and punctual with a strong attendance record. Strong problem‑solving, conflict resolution, and negotiation skills. Customer service‑oriented: empathetic, responsive, patient, and conscientious. Ability to multi‑task, self‑manage, and stay focused in a dynamic environment. Team player with a strong customer‑first mindset. Comfortable working in a fast‑paced, evolving environment. Conditions of Employment Must be authorized to work in the country where the job is based. Must be willing to submit up to a LevelII background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Compensation & Benefits Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. Paid Time Off: Earn PTO and paid holidays. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes. Health Benefits: Full‑time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment; all employees have access to MEC medical plans after 30 days. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short‑term disability coverage is available. Life Insurance: Access life insurance options. Supplemental Insurance: Accident and critical illness insurance. Career Growth: Employees enjoy significant advancement opportunities with a focus on internal promotions. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team‑oriented culture that fosters collaboration. Casual Dress Code: Be comfortable while you work. Physical Requirements This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. Reasonable Accommodation Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. Diversity, Equity, and Inclusion At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person’s merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI’s commitment to a diverse and equal‑opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. All positive and driven applicants are encouraged to apply. To be considered, you must complete a full application on our company careers page, including all screening questions and a brief pre‑employment test. #J-18808-Ljbffr