Patient Access Specialist

About the job

About The Urology Clinic [more information at

The Urology Clinic is a leading provider of comprehensive urological care across the greater Boise area. As an independent high-throughput surgical clinic, we are proud to offer compassionate, personalized treatment in a professional and welcoming environment. Our multidisciplinary team of board-certified urologists, experienced nurses, and support staff are committed to delivering the highest standards of care for conditions including: kidney stones, stricture disease, hematuria, erectile dysfunction, and other urological issues.

The Opportunity: Patient Access Specialist & Communicator

Are you a highly organized, energetic and empathetic individual with a passion for patient care? The Urology Clinic is seeking a dedicated Patient Access Coordinator – an openhearted first point of contact for our patients with a strong clinical background. This full-time central role ensures a seamless and positive experience from their initial call through their entire care journey, directly contributing to the clinic's efficiency and excellent patient outcomes. This is a critical role supporting our providers and clinic operations, while working closely with our leadership team to ensure the highest standards of accessibility and business ethics. This role drives efficiency in communication and authorizations. The successful candidate will serve as role model for patient acquisition, engagement and interaction across the full spectrum of work conducted by our team.

Key Responsibilities

As a Patient Access Specialist & Coordinator, your primary responsibilities will include:

• Patient Engagement & Communication: Serve as the initial point of contact, ensuring positive and accurate communication with patients regarding their appointments, procedures, and specific clinic processes.
• Expert Scheduling & Coordination:
• Efficiently manage and optimize provider schedules for clinic visits, surgical procedures, and follow-up appointments.
• Coordinate complex surgical experiences, ensuring all pre-operative forms, necessary referrals, and pre-payments are complete prior to surgery.
• Drive scheduling & checkout experience adhering to specialty provider preferences and established protocols.
• Patient Data & Compliance:
• Assess and ensure all patient records (including privacy information, health history, and questionnaires) are complete and readily accessible within eClinicalWorks (eCW).
• Verify patient eligibility with insurance companies and facilitate pre-payment processes.
• Front Office Operations: Support various front office duties, including patient check-in/checkout, co-payment collection, and auditing patient charts for accuracy.
• Team Collaboration: Engage daily with the clinic team and leadership, fostering direct communication and healthy working relationships.
• Marketing/Networking: It is a basic expectation that every member of our team is a brand ambassador; our collective commitment to excellence is what truly drives the success of The Urology Clinic.

What You Bring

• Proven experience in a patient access, scheduling, or front office role within a medical or surgical clinic setting.
• Strong organizational skills with meticulous attention to detail.
• Excellent verbal and written communication skills, with a compassionate and professional demeanor.
• Proficiency in electronic health record (EHR) systems; eClinicalWorks (eCW) experience is highly preferred.
• Ability to work efficiently in a fast-paced environment and manage multiple priorities effectively.
• A proactive approach to identifying opportunities for process improvement and contributing to team efficiency.
• Reliability, punctuality, and a strong drive for excellence in client services.

Benefits

At The Urology Clinic, we value our team members and offer a comprehensive benefits package designed to support your well-being and professional growth, including:

• Competitive Salary: Commensurate with your experience.
• Health Insurance: Comprehensive coverage options.
• Retirement Savings Plan: Opportunities to save for your future.
• Paid Time Off (PTO): For work-life balance.
• Professional Development & Advancement: Opportunities to grow your career at our top-rated clinic.

Join Our Team!

If you are a motivated and detail-oriented individual looking to make a significant impact in a thriving surgical clinic, we encourage you to apply. We are excited to welcome the right candidate to our dedicated team! The Urology Clinic is elevating urological care for our patients with a very "non-corporate" approach. Read what our patients share regarding their experiences and excellent outcomes.

To Apply: Please submit your resume and a cover letter outlining your relevant experience and why you are interested in this position to ***email_hidden***

*This job posting is not reflective of all duties & responsibilities. It is intended to provide an overview to job seekers.