Boston Airport - Team Lead

Job Description

Job Description

Company Overview:

Half Moon Empanadas is a fast-casual restaurant concept taking the US by storm with its authentic, high-quality empanadas. Since its founding in 2008, Half Moon has grown to serve multiple locations nationwide, with a focus on establishing empanadas as an iconic American staple. Beyond serving delicious food, Half Moon cultivates a culture that empowers its team to dream big, grow their skills, and reach their full potential.

Job Title: Airport Team Lead

About You:

As an Airport Team Lead, you are a motivated and enthusiastic individual with a passion for providing exceptional customer service and leading a team to success. You thrive in a fast-paced environment and enjoy the challenge of ensuring smooth operations and maintaining high standards. You are a team player with excellent communication and organizational skills, and you are committed to upholding our company's values and delivering a positive experience for both our guests and your fellow team members.

What we offer:

•   Competitive pay: $23 per hour plus tips

•   Health insurance (medical, dental and vision for eligible full-time team members)

•   Paid time off

•   Paid training and development from your first day, including leadership skills

•   A clear path to grow: Team Lead to Assistant Manager and Store Manager

•   Free meal on every shift, team member discount and uniform provided

•   Airport badge fees covered by Half Moon Empanadas

•   Referral bonus for bringing friends onto the team

Responsibilities:

• Engage with customers in a friendly and approachable manner, creating a positive and welcoming atmosphere.
• Provide prompt, accurate, and friendly customer service, ensuring total guest satisfaction. Greet customers, take orders, provide menu information, and suggestively sell products.
• Operate the cash register, process payments (cash, credit card), and provide accurate change. Accurately and efficiently input orders into the point-of-sale (POS) system.
• Issue receipts for each transaction.
• Assist with verifying the accuracy of transactions and operating related equipment.
• Prepare and present drinks according to standard recipes and portion control guidelines. Assist with food preparation and kitchen tasks as needed, including baking.
• Maintain accountability for all food and beverage items served. Transfer supplies and equipment between storage and work areas.
• Set up and maintain the location, including stocking and rotating products (FIFO).
• Receive and stock inventory, and maintain knowledge of product availability.
• Ensure proper food handling, including wrapping, labeling, dating, storing, and checking temperatures.
• Follow all opening, closing, and standard operating procedures.
• Perform daily inventory tasks as required.
• Maintain a clean and organized workstation and equipment.
• Store and secure beverages, food, and equipment.
• Deposit cash drops into the safe.
• Follow and adhere to all TSA and airport security protocols
• Actively participate in team member meetings.
• Respond to guest concerns with tact and professionalism, seeking solutions.

Prior Experience:

• H.S. Diploma or equivalent.
• Experience as a team lead member
• Cashier experience in a food and beverage environment is highly desirable.
• Basic knowledge of food and beverage preparation and service.
• Ability to read, speak and understand the English language to communicate with guests and take orders.

Work Environment & Requirements:

This role requires prolonged standing while helping guests, reaching for product, and grasping beverage & empanadas. You must be able to carry 30 lbs. This role is in an airport facility and is subject to federal laws and regulations including background screenings required by the airport authority.

Half Moon Empanadas is an Equal Opportunity Employer. We recruit, hire, train, and promote individuals in all job titles without regard to age, race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, or status as a covered veteran or any other status protected by federal, state or local law. At Half Moon Empanadas we are committed to a fair and equitable workplace where everyone is respected and a valued member of the team.