Front Office Manager

Job Description

Job Description

Join us at Rolling Hills Hospitality as our Front Office Manager, where you'll lead a dynamic team committed to delivering outstanding guest experiences. In this pivotal role, you'll ensure smooth daily functions, elevate guest satisfaction, and foster a welcoming atmosphere that mirrors our deep commitment to hospitality excellence. We're dedicated to providing a supportive work environment where your professional growth is a priority. With a solid foundation in customer service and team leadership, you'll be empowered to drive innovation and inspire others to achieve their best.

By becoming part of the Rolling Hills Hospitality family, you'll join a company that truly values its people and strives for excellence in all we do. We're proud of our culture that celebrates teamwork, continuous learning, and a passion for service. Here, you'll have the opportunity to collaborate with industry leaders, accessing career development pathways that align with your aspirations. Together, let's create memorable experiences for our guests and cultivate a workplace that inspires and excites. Ready to make a difference with us? Apply now and be part of our journey toward hospitality greatness.

Compensation- Pay commensurate with experience

Responsibilities:

• Lead and inspire the front office team to deliver exceptional guest experiences every day.
• Ensure seamless daily operations by coordinating with other departments and addressing any issues promptly.
• Cultivate a warm and welcoming atmosphere that reflects our commitment to hospitality excellence.
• Monitor guest feedback and implement strategies to enhance satisfaction and loyalty.
• Train, mentor, and develop team members to reach their full potential and grow within the company.
• Oversee the management of reservations, check-ins, and check-outs to ensure efficiency and accuracy.
• Maintain a high standard of cleanliness and organization in the front office area at all times.
• Assist the GM with assigned tasks.

Qualifications:

• Experience in leading and managing a front office team in a hospitality setting.
• Proven track record of enhancing guest satisfaction through exceptional service delivery.
• Ability to oversee and streamline daily operations, ensuring efficient check-in and check-out processes.
• Strong collaboration skills to work effectively with other departments and maintain hotel operations.
• Experience in implementing innovative strategies to improve front office procedures and guest services.
• Ability to manage budgets effectively, ensuring cost-efficient operations without compromising quality.
• Proven ability to train and mentor team members, fostering a culture of continuous learning and growth.

About Company

Founded in 2005, Rolling Hills Hospitality operates 15 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model.

Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley. Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.