Home Delivery Program Coordinator

Job Description

Job Description

Organization Overview

Nourishing Hope is a dynamic Chicago nonprofit agency. Nourishing Hope has evolved to become more than solely a hunger relief organization. We provide food, social services such as job and housing assistance, and free mental wellness counseling with a growing team of licensed therapists. Founded in 1970, we strive to serve the needs of the whole person — with respect and dignity, always.

Nourishing Hope offers our neighbors nutritious food using a choice-based distribution model and access to life-changing social services including:

• Monthly food distribution and additional produce pickup through five different food access programs.
• Home delivery services for older adults, homebound neighbors and neighbors living with disabilities.
• Social services including case management, mental health counseling, job search support, domestic violence intervention, referrals and public benefits assistance (SNAP, healthcare, government forms) for anyone in need.

Nourishing Hope serves tens of thousands of people each year, providing more than 4 million meals through our programs, in addition to partnerships with other community organizations. This year, more than 7,000 low-income neighbors will also receive case management and social services.

Position Summary

The Home Delivery Program Coordinator primarily supports the effective delivery of Nourishing Hope’s food distribution programming, including the In-Person Markets, Home Delivery, and Online Market program models, as appropriate. This role supports all aspects of daily food distribution programming for Home Delivery, including neighbor and volunteer engagement, operations and logistics, data tracking and reporting, and food safety and sanitation. This role acts as a liaison to all neighbors, volunteers, staff, and other stakeholders to ensure a dignified and respectful experience.

Schedule and Locations

This position is primarily based at our Hub location at 5151 N. Ravenswood. The typical schedule is Tuesday, Thursday, and Friday from 9:00 AM–5:30 PM, and Wednesday and Saturday from 8:00 AM–4:30 PM. This is a fully onsite position and may also require work at partner sites or occasional work at other Nourishing Hope locations based on program needs.

Essential Job Functions

• Supports adherence to and execution of all relevant food distribution program standard operating procedures (SOPs) to ensure high-quality programming, food storage, workplace safety, and sanitation standards that adhere to organizational, state, and federal policy.
• Acts as a frontline point of contact for all neighbors, providing assistance and guidance, while effectively managing expectations regarding program processes, service availability, and other pertinent information with transparency and clarity. Fosters a welcoming environment for everyone, anchored in empathy and dignity.
• Supports the training and supervision of volunteers and new program staff to assist with food distribution programming, in alignment with SOPs. Acts as the manager on duty, as appropriate.
• Using required technology platforms, accurately inputs or maintains neighbor and programmatic data, produces and submits required reports, and tracks benchmarks/key performance indicators. 
• Appropriately supports inventory and relationships with The Greater Chicago Food Depository, U.S.D.A., FEMA, and other external partners. 

Qualifications

Required

• High School diploma/GED or equivalent, college degree preferred.
• 2-5 years work experience in social services, food service/distribution, or grocery/retail environments.
• Valid driver’s license, clean driving record, and ability to drive a van. 
• Strong technology skills including:
  • Working knowledge of Microsoft Office Suite and Google Suite.
  • Ability to use and maintain Salesforce customer relationship management (CRM) data quality.
• An understanding of, and belief in, the importance of food security for everyone.
• Familiarity with the interconnected barriers experienced by neighbors experiencing food insecurity, including but not limited to homelessness, mental and physical health, disability, substance use, and aging-related barriers.
• Ability to obtain and maintain food service sanitation certification in accordance with municipal and state laws.
• Strong interpersonal and communication skills (in person, over the phone, remotely, and in writing) and the ability to navigate challenging situations with patience and professionalism. 
• Proven ability to work independently and as a member of a team, including willingness to provide staff coverage, depending on programmatic need.
• Ability to prioritize workload and meet deadlines in a fast-paced environment with frequent interruptions. 
• A high level of professionalism, attention to detail, and a high degree of accuracy.

Highly Preferred

• Bilingual (Spanish).
• Willingness to travel to various program sites, as necessary.
• Previous experience in the nonprofit or hunger relief sectors. 
• Knowledge of food safety regulations and best practices.
• Experience in Non-violent Crisis Intervention techniques.

Physical Requirements

• Ability to lift up to 50 pounds regularly and push/pull up to 100 pounds using manual carts and dollies.
• Ability to engage in prolonged standing and walking.
• Manual dexterity to use computer, mouse, telephone, and other standard office equipment
• Visual acuity (with or without correction) to read documents and computer screens.

Salary and Benefits

Hourly Rate: $21.75 per hour

Full-time benefits include:

• Health, dental, and vision insurance coverage
• Employer-paid life and disability insurance
• 401(k) retirement plan with employer contribution
• Generous paid time off
• Paid birthday holiday
• Employee Assistance Program
• Parental leave
• Language pay
• $250 employee referral bonus
• Free subscription to mental wellness app

Background Check

Because we are a Medicaid provider all applicants who are offered employment with Nourishing Hope will be subject to a background screening. Offers of employment are contingent on the successful completion of a background screening conducted in accordance with Nourishing Hope policy and federal, state and local laws.

We kindly ask that agencies and recruiters refrain from reaching out. Unsolicited sales messages will be blocked and reported as spam.