Retail Sales Lead

Retail Sales Lead

American Girl is subsidiary of Mattel, a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.

We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.

We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

The American Girl NY retail store is looking for a dynamic individual as a Full-Time Lead Sales to assist the retail sales manager with daily operations, including providing leadership and direction to the department and providing a high level of selling and customer service to American Girl guests. This is a full-time, benefitted position 37.5 hours/week. Weekend availability is required.

Support the retail sales manager in all business functions including, but not limited to merchandise management, business analysis, and staff development.

Execute supervisory duties, including floor presentation visual standards, coaching and motivating staff, monitoring business and stock levels in the department, communicating with management, maintaining communication and coaching binders, preparing staff schedule for ensuring adequate floor coverage, motivating team members to meet or exceed sales goals, tracking sales performance analyzing results for management, and delegating responsibilities to the team to improve work flow and increase staff skills.

Leads by example by delivering exceptional and engaging customer service to ensure an excellent guest experience.

Fulfills responsibilities of the Manager on Duty by overseeing the sales floor and solving customer service concerns as they arise.

Demonstrated ability to work with a broad and diverse work force.

A strong customer service background, with lead/supervisory experience, preferred.

Excellent communication (both verbal and written) and organizational skills are essential.

Must enjoy children and possess a warm and friendly demeanor.

Well-developed computer skills essential; must be a skilled user of Microsoft Excel, Outlook and Word.

Ability to work a flexible schedule including nights, weekends and holidays. The salary range for this position is between $21-23.50/hour.* Hiring is based on a candidate's education, skills and experience. Mattel is an Affirmative Action/Equal Opportunity Employer F/M/Disability/Vet

American Girl is hiring for a Retail Sales Lead Position in Midtown, New York City. Base pay starts at $21/hr.