Customer Service Representative

Job Description

Job Description

Alumni Hall Customer Service Rep

Reports To: Store Management

Status: Part-Time

Responsibilities:

• Greet and acknowledge all customers

• Assist customers with locating merchandise

• Fold, size, and replenish merchandise

• Assist in cleaning the store, cash wrap, and fitting rooms

• Assist in merchandise displays

• Communicate with the management staff any customer requests/concerns

• Operate the cash register by ringing up customer sales

• Assist in completion of customer returns & adhering to the company policy

• Assist brand reps in customer service & the Checkout Experience (email capture, following return policy, etc.)

• Develop a working knowledge of collegiate sports and local university activities

Qualifications:

• Must be 18 years or older

• Must be able to work a schedule based upon the business needs – including holidays, nights, and weekends.

Disclaimer: This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.