Waxing Specialist / Esthetician

Overview Waxologist Job Description Position Overview The Waxologist is responsible for delivering exceptional waxing services while creating a welcoming, professional, and positive environment for guests and team members. Waxologists are expected to uphold the core values of our culture: Beautiful, Collaborative, and Purposeful, while contributing to an outstanding guest experience and the overall success of the salon. Culture & Professional Expectations All Waxologists are expected to: Understand and embody the three pillars ofour culture: Beautiful, Collaborative, and Purposeful. Maintain self-awareness regarding how their actions and attitude impact the work environment. Be personable, engaging, and professional with guests and team members. Maintain positive energy as a service provider, coworker, and employee. Operate in a calm, respectful, and drama-free manner. Communicate respectfully with thoughtful tone and word choice. Be open-minded, while maintaining healthy personal boundaries. Demonstrate a willingness to learn, grow, and improve as both a Waxologist and a team member. Responsibilities Requirements Basic Etiquette Arrive punctually and respect both guest and coworker time. Follow all uniform guidelines and dress code standards. Maintain a professional appearance, including light makeup, properly styled hair, and appropriate nail length. Waxing, Reception Duties & Guest Experience Waxologists are responsible for both service execution and contributing to the overall guest experience within the salon. Responsibilities include: Perform all Radiant Waxing services effectively and efficiently. Charge accurately for all services performed. No services or add-ons may be provided free of charge without prior management approval. Update all spreadsheets requested by management on a daily basis and ensure entries are accurate and completed on time. Respond promptly to Trulark messages and guest inquiries. Answer phones with a positive and upbeat attitude. Acknowledge guests warmly, greeting them with a smile and offering a handshake to new guests. Communicate clearly with coworkers regarding schedule updates and guest requests. Return phone messages in a timely manner. Offer guests water and use of the restroom upon arrival. Review guest intake forms to verify there are no contraindications prior to service. Escort guests to their treatment suite. Maintain a clean, organized, and sanitary environment in treatment rooms and common areas. Teamwork Waxologists are expected to actively contribute to a supportive team environment. Responsibilities include: Participate in team support and "The Dance" with coworkers. Offer help whenever there is a need. Support and encourage coworkers in areas where they may need assistance or improvement. Attend and actively participate in team meetings. Marketing Participation Waxologists help grow the salon through marketing participation. Responsibilities include: Participating in marketing events outside the salon. Supporting individual marketing efforts to grow personal clientele. Contributing ideas during marketing brainstorming sessions. Performance Goals & Sales Waxologists are expected to work toward both individual and team performance goals, including: Services Rebooking Product sales Guest retention Series sales FWB (Friends With Benefits) Additional expectations include: Maintaining positive guest reviews (reasonable guest situations will be taken into consideration). Actively managing appointment books by shrinking and combining services whenever possible. Providing guest education and recommendations tailored to each individual client. Professional Standards & Policies Phone & Personal Device Use Personal phone use should be limited while on the salon floor and must never interfere with guest service or team responsibilities. Phones should not be used during guest interactions or services unless required for work purposes. Pricing & Discounts Waxologists may not discount services or products unless specifically authorized by management. All services must be properly entered and charged through the POS system. Complimentary services, discounts, or adjustments require prior management approval. Client Relationships Waxologists may not solicit salon guests for private services outside of the business. All clients serviced through the salon are considered salon clientele. Sanitation & Safety All Waxologists must follow state board sanitation regulations and company hygiene standards. Treatment rooms must be sanitized between every guest. Workstations and common areas must remain clean, organized, and properly stocked. Attendance & Communication Reliable attendance is required. If a Waxologist cannot attend a scheduled shift, management must be notified as early as possible. Waxologists are expected to respond to management communication in a timely manner. Professional Conduct Waxologists must maintain professional conduct with guests and coworkers at all times. Gossip, negativity, or disruptive behavior that affects the team environment or guest experience is not acceptable. Book Management Rules Waxologists are responsible for managing their appointment books efficiently and professionally. Responsibilities include: Schedule management: Keep your appointment book accurate and up-to-date at all times. Shrink and combine services: Optimize your schedule by combining or shrinking services when appropriate, to maximize efficiency and revenue. Rebooking: Actively rebook every guest before they leave to maintain client retention and meet salon goals. Handling cancellations and no-shows: Follow salon protocol for cancellations and no- shows, including notifying management promptly. Time management: Arrive prepared for each appointment, ensuring no delays for guests or coworkers. Communication: Inform management of any scheduling conflicts or changes in a timely manner. Tracking metrics: Maintain daily, accurate records of services, rebooks, and add-ons in spreadsheets or salon software as requested by management. Training & Development All Waxologists are required to participate in ongoing training to maintain service standards. Training requirements include: Completion of the initial proprietary training program. Participation in ongoing training, including conference calls, workshops, and quality checks. Watching WellBiz Office Hours training sessions. Legal Disclaimer ©2023 Radiant Waxing Franchise, LLC ("RWF"). Each Radiant Waxing™ salon is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated salons. All individuals hired by franchise owners' salons are their employees, not those of RWF. Radiant Waxing™ + design are trademarks owned by RWF.