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Systems Architect - Customer Experience

Saviance

Job Title: Systems Architect - Customer Experience

Location: Remote

Type: Full-time

About BigRio :


BigRio is a Digital Transformation consulting firm headquartered in Boston, MA, specializing in data and analytics, custom development, software implementation, data analytics, and machine learning/AI integrations. As a one-stop shop, we deliver cutting-edge and cost-conscious software solutions to clients across various industries. With diverse industry exposure, our teams of data architects, engineers, developers, and consultants tackle complex software and data challenges, providing best-in-class solutions.

Job Summary:


We are looking for an experienced Systems Architect to lead the technical strategy and system architecture of our customer-facing applications in the healthcare space. This role is critical in shaping scalable, secure, and high-performance platforms that support essential workflows such as patient onboarding, provider collaboration, test ordering, and results delivery. The ideal candidate will play a pivotal role in driving modernization efforts and establishing best practices across infrastructure, architecture, security, and deployment.

Key Responsibilities:

Platform Architecture & Application Strategy

  • Lead the design and evolution of customer-facing healthcare applications with a strong emphasis on scalability, security, and maintainability.
  • Define architectural standards, reusable components, and modular service structures.
  • Introduce design patterns and frameworks that promote high-quality, efficient development.
  • Evaluate emerging technologies to enhance system performance and user experience.
Cloud & Deployment Strategy
  • Define and implement cloud architecture using AWS, Azure, or GCP to support scalability, cost-efficiency, and reliability.
  • Lead CI/CD pipeline development, containerization (Docker/Kubernetes), and infrastructure-as-code practices (Terraform, CloudFormation).
  • Guide the setup of development, staging, and production environments with robust deployment and rollback processes.
  • Ensure all infrastructure complies with healthcare regulations and audit requirements.
Messaging, Integration & System Communication
  • Architect asynchronous, event-driven systems using message queues (Kafka, RabbitMQ, SQS, etc.).
  • Define secure and scalable integration patterns for connecting with EMRs, third-party APIs, and internal microservices.
  • Design RESTful and event-based APIs to facilitate both internal and external system communication.
  • Ensure resiliency, graceful degradation, and robust error handling across distributed systems.
Data Strategy & Management
  • Design scalable data models and schemas to support clinical, genomic, and transactional data needs.
  • Collaborate with engineering and data teams to optimize data access strategies, caching, indexing, and storage.
  • Ensure sound data governance practices across all user-facing systems.
Security, NFRs & Compliance
  • Implement architectural strategies that meet healthcare industry compliance standards such as HIP nd SOC2.
  • Define and enforce non-functional requirements related to performance, observability, availability, and reliability.
  • Work with InfoSec to enforce security standards including encryption, OAuth2/OpenID Connect, and RBAC.
  • Develop observability standards to proactively identify and resolve issues using logging, tracing, and metrics.
Cross-Functional Collaboration & Leadership
  • Partner closely with product, engineering, DevOps, QA, and InfoSec teams to align architecture with business and user needs.
  • Provide architectural mentorship, conduct design/code reviews, and help guide engineering best practices.
  • Lead technical planning during sprints and releases, balancing long-term architecture with short-term delivery goals.
  • Collaborate with leadership to align system evolution with the broader organizational vision.
Required Qualifications:
  • 10+ years of experience in software engineering, including 4+ years in architecture or technical leadership roles.
  • Demonstrated experience designing and scaling customer-facing platforms in regulated environments, ideally healthcare.
  • Expertise in cloud platforms (AWS, Azure, or GCP), containers (Docker, Kubernetes), and infrastructure-as-code.
  • Strong knowledge of microservices, API design, and messaging systems.
  • Skilled in SQL (PostgreSQL, MySQL) and NoSQL (MongoDB, Redis) database design.
  • Deep understanding of system-level NFRs: high availability, observability, disaster recovery, and incident response.
  • Experience implementing secure authentication, logging, and compliance frameworks such as HIP nd SOC2.
  • Excellent problem-solving, communication, and leadership abilities.
Preferred Qualifications:
  • Experience with HL7/FHIR integration and EMR interoperability.
  • Background in designing patient or provider-facing portals.
  • Familiarity with genomic or laboratory information systems.
  • Exposure to API gateways, service mesh architecture, or platform engineering.
  • Knowledge of healthcare workflows such as test ordering, accessioning, and report generation.
Additional Technical Strengths:
  • Strong understanding of full-stack architecture, including frontend, backend, data, and infrastructure layers.
  • Experience with modern frontend frameworks (React, Angular, Vue) and building responsive, secure user interfaces.
  • Proven track record in designing resilient, distributed microservices and event-driven systems.
  • Familiarity with real-time data pipelines, caching strategies, and eventual consistency models (e.g., CQRS).
  • Deep understanding of DevOps practices, container orchestration, and deployment automation.
  • Ability to drive developer efficiency through reusable components and architectural standards.
  • Innovative mindset with a product-oriented approach to system design.
  • Leadership in evaluating and integrating emerging technologies into scalable, maintainable, and compliant systems.
Vacancy posted 1 day ago
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