Head of Technology (Scottsdale)

Description

TMI is a category-leading temporary-tattoo manufacturer and multi-brand portfolio (DTC, Amazon, retail, B2B) transforming from a traditional printer into a product-led, digital-first commerce company. You will be the single architect and owner of the technology that makes that leap possible — with full autonomy, a seat at the leadership table, and a clear runway to VP or CTO.

Why this role stands out

• Total ownership — ERP, ecommerce, CRM/martech, data, security, and infrastructure unified under one leader.
• Measured on growth — success is revenue, conversion, and LTV, not just uptime.
• Build at a pivotal moment — shape the foundation during a once-in-a-company reinvention.

The role

You’ll unify TMI’s technology footprint into one cohesive environment that drives revenue, operational excellence, and an exceptional end-to-end customer experience. The work blends strategy with hands‑on leadership: you’ll set the roadmap and roll up your sleeves to deliver it, partnering across Marketing, Operations, Product, Sales, and Finance. In a high‑SKU, high‑mix, short‑run manufacturing and mass‑customization business, you’ll connect the systems that let us design, sell, produce, and ship at scale.

What you’ll own

Ecommerce & Marketplace

• Own the technology roadmap across Shopify, Amazon, and future channels.
• Lift conversion, AOV, retention, product discovery, and checkout with Marketing & Product.
• Ensure the customer design/customizer tool renders and prints accurately across sizes and styles.
• Manage web performance, uptime, site speed, tagging, and A/B & multivariate testing.

ERP, Infrastructure & Operations

• Lead full PrintVis ERP implementation and adoption across production, planning, inventory, and fulfillment.
• Integrate ERP with e-commerce, CRM, analytics, and 3PL/WMS systems.
• Oversee cloud, networking, cybersecurity, end‑user support, and IT operations.
• Automate to raise throughput and remove manual touchpoints.

Martech, CRM & Lifecycle

• Own the CRM/CDP/ESP stack powering lifecycle automation and segmentation.
• Grow repeat purchase and LTV via personalization, loyalty, and remarketing.
• Give Marketing accurate dashboards across CAC, LTV, ROAS, CVR, and attribution.

Data & Analytics

• Build the centralized data layer connecting ERP, ecommerce, CRM, and marketplaces.
• Deliver executive dashboards for forecasting, demand, behavior, and margin.
• Establish data governance and standard metrics company‑wide.

Security & Governance

• Own the cybersecurity roadmap, access management, and compliance readiness.
• Lead incident response and business continuity.
• Create policies, standards, and training that scale with rapid growth.

Leadership & Collaboration

• Lead a small, high‑impact internal team and strategically deploy vendors.
• Translate business needs into scalable, measurable solutions.
• Drive cross‑functional prioritization across the company.

What success looks like

• Growth in DTC and marketplace revenue.
• Improvements in conversion rate, AOV, repeat rate, and customer LTV.
• Reduced TACoS / ROAS waste through better data and attribution.
• On‑time fully adopted PrintVis deployment.
• Improved fulfillment accuracy, lead time, and automation.
• Strong site performance — speed, uptime, and Core Web Vitals.
• Higher implementation velocity and measurable gains in security maturity.

What you bring

Must‑have

• 8+ years leading technology for e‑commerce, marketplace, on‑demand manufacturing, or mass customization.
• Hands‑on ownership of ERP + ecommerce + CRM/martech + data, end‑to‑end.
• A track record of growing revenue through technology — not just keeping systems running.
• Experience integrating cloud‑based ERP with e‑commerce platforms.
• Proven ability to manage vendors, contractors, and a small internal team.

Strong - plus

• POD / web‑to‑print / personalization platform experience.
• Shopify ecosystem depth and Amazon Seller Central technical integration.
• PrintVis or comparable ERP (Dynamics 365 BC, PrintIQ, EFI Pace, Radius, etc.).
• High‑SKU, high‑mix, short‑run manufacturing experience.