Associate - FCRM

Role Description

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it.

Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Job Responsibilities:

• Handle inbound and outbound customer calls related to suspicious transactions, fraud alerts, account verification, card security, and other risk-related inquiries.
• Authenticate customers using established procedures and security protocols before discussing account information.
• Review customer concerns, gather relevant information, and take appropriate actions to mitigate fraud and financial risk.
• Educate customers on fraud prevention, account security, and available protection measures.
• Accurately document customer calls, investigation details, and actions taken in the designated systems.
• Escalate complex or high-risk cases to appropriate teams in accordance with established procedures.
• Meet productivity, quality, compliance, and customer experience standards while adhering to regulatory and client requirements.
• Navigate multiple systems and applications to research accounts, review transaction activity, and resolve customer inquiries.
• Maintain confidentiality of customer information and comply with all applicable security, privacy, and risk management policies.
• Support business continuity, process improvement initiatives, and special projects as assigned.

Qualifications

• Bachelors - Economics
• Bachelors - Finance
• Bachelors - Statistics
• Masters - Business Administration
• Masters - Risk Management

Requirements

• Certified Anti-Money Laundering Specialist (CAMS) - Professional School of Indian Banking (PSIB)
• Certified Fraud Examiner (CFE) - ACFE
• Certified Internal Auditor (CIA) - TUV SUD
• Certified Regulatory Compliance Manager (CRCM) - The International Association of Risk and Compliance Professionals (IARCP)
• Financial Modelling and Valuation Analyst - Corporate Finance Institute (CFI)

Benefits

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter.
• Make an impact – Help global enterprises solve business challenges that matter.
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead.
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day.
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.