Patient Relations Specialist

Patient Relations Specialist

You're the person patients remember. Not because you have the right answer every time. Because you make them feel like someone was actually listening. You're good at things that are hard to teach — reading a room, keeping your head when things get busy, making someone feel welcome before they've even sat down. You notice when something's off. You fix it before anyone has to ask. You want a job where that actually matters. Where the front desk isn't just a checkpoint — it's the first impression, the last interaction, and everything in between. At ProMotion Rehab, that's exactly what this role is. We're a physical therapy and fitness practice with five clinics across South Carolina. Our patients come to us dealing with pain, frustration, and often a lot of uncertainty. The person at the front — our Patient Relations Specialist — sets the tone for all of it. We're looking for someone who's genuinely good at this kind of work. If you've been waiting for a place where your skills are seen as essential, not overhead — this might be it.

Our Core Values

These aren't wall art. They're how we actually operate every day.

Fun

Bring energy to the room. Patients are often anxious when they call — your tone can shift that before they even walk in the door.

Excellence

Get it right, especially when it's hard. Accurate records, answered calls, details that don't slip — it all adds up.

Education

We invest in our team's growth and we expect curiosity in return. Learn the job deeply. Share what you know.

Community

Show up for your teammates the same way you show up for patients. This team depends on each other — and it shows.

What You'll Do

Patient Experience

- Be the first voice patients hear — on the phone, at the desk, and in every message in between - Enter new patient demographics accurately and on time into our EMR - Schedule new and follow-up appointments; manage provider capacity and overbooking based on arrival patterns - Collect payments at time of service and ensure payment methods are on file - Direct insurance and billing questions to the right people - Make sure graduating patients leave a review — and leave feeling celebrated

Office Operations

- Keep the front office running: phones, fax, kiosk, scanner, EMR document routing - Process discharges and keep records current - Assist with insurance authorizations, medical record requests, and dry needling consent tracking - Contribute to a clean, organized, well-run clinic

What We're Looking For

You don't need a specific degree or prior PT experience. You need to be someone who: - Stays calm when it's busy and sharp when it matters - Cares about getting things right — not just getting them done - Communicates clearly and doesn't let things fall through - Shows up for the team the same way you'd want someone to show up for you This is also a role where your phone presence matters. We hear from a lot of patients every day, and each call is someone's first — or most important — interaction with us. The right person for this role is comfortable on the phone, knows how to make someone feel heard in a short amount of time, and understands that a well-handled call can be the difference between a patient who shows up and one who doesn't. Our purpose: Empowering others to live their best lives. That starts with the first phone call. If this sounds like the work you're meant to do, apply. Compensation: $15.00 - $18.00 per hour

Our Story: Building a Legacy of Care and Excellence

At ProMotion Rehab and Sports Medicine, we're not just about helping individuals recover—we're about transforming lives. Founded in 2015 by Nancy and Andrew Imbeau, ProMotion began as a dream: To create a practice where physical therapists could thrive, patients could achieve life-changing goals, and a culture of collaboration and excellence would shape every decision. Our story started humbly in Lake City, SC, with one small clinic and a big vision:

To be a regional leader and trusted provider of outpatient rehabilitation services, driven by an unwavering commitment to our team, patients, families, community, and education.

Since then, ProMotion has taken big step towards realizing that vision and grown into a trusted provider of outpatient rehabilitation across South Carolina. While our footprint has expanded, our commitment to delivering exceptional, patient-centered care has never wavered. What sets us apart is our dedication to fostering a team culture rooted in our Mission, Care Values and Guiding Principles:

Our Mission

To empower patients to live fuller, pain-free lives by enhancing mobility, strength, and performance through evidence-based rehabilitative and preventative physical therapy services.

Our Core Values

• Fun : We cultivate a positive, engaging environment for both our patients and team.
• Excellence : We are committed to delivering exceptional care and continuous professional growth.
• Community : We build meaningful relationships that make a lasting impact.
• Education : We invest in lifelong learning to empower our team and our patients.

Our Guiding Principles

• People Over Profit : Ensuring our team and patients always come first.
• Team Over Self : Collaborating for better outcomes and a stronger company culture.
• Quality Over Quantity : Providing focused, evidence-based care that truly makes a difference.

Opportunities to Grow and Lead

Your career at ProMotion is more than just a job—it's an opportunity to unlock your full potential while making a difference.

• Specialize in Your Passion : Whether you're passionate about sports rehab, dance medicine, post-surgical recovery, or geriatric care, we'll help you develop your expertise.
• Lifelong Learning : Access continuing education, mentorship programs, and advanced certifications to stay at the forefront of your field.
• Leadership Development : Chart your career path with opportunities to lead, mentor, and inspire others.
• Community Engagement : Extend your impact beyond the clinic by building connections and serving local communities.

Why Choose ProMotion?

We're not just another workplace—we're a team that's redefining what it means to deliver care. Here's what sets us apart:

• Patient-Centered Excellence : Evidence-based, personalized treatment plans are at the heart of what we do.
• Supportive Team Environment : Work alongside passionate professionals who share your dedication to success.
• Work-Life Balance : Thrive in a workplace that values your well-being as much as your career.
• Endless Opportunities : From clinical growth to leadership, the sky's the limit for your career at ProMotion.

Our journey has been fueled by passion, innovation, and a relentless drive to create a positive impact in the lives of our team members, patients, and the communities we serve. Whether helping an athlete return to the field, a dancer find their rhythm again, or a grandparent regain their independence, we're here to make mobility, strength, and health attainable for all. Today, ProMotion is a place where careers flourish, patients thrive, and a shared purpose unites us all. We're proud of the work we've done, but we're even more excited for what's ahead. Join us, and become part of a story that's still being written—one that's powered by passion, guided by excellence, and defined by high quality care. Together, we aim to inspire better health and a better quality of life for all.