Barista - Worldbean

Join Otg As A Barista At Ewr

Join Otg as a barista at EWR and drive a new type of hospitality. Explore career opportunities in a unique hospitality environment with some of the industry's best compensation and benefits, including PTO, healthcare, and a competitive 401k match.

Otg has revolutionized the hospitality industry by pushing the boundaries of excellence. With more than 300 in-terminal dining and retail locations across 11 airports, Otg and its 5,000+ crewmembers serve millions of travelers each year.

By joining our team, you'll discover endless opportunities to explore, learn and realize your greatest potential in some of the most exciting hospitality environments around. Our people drive our experiences, so we offer our crewmembers some of the best compensation and benefits in the industry. We transform airport experiences. You drive it.

Position Summary:

The Otg barista at EWR will be responsible for crafting high-quality beverages, providing excellent customer service to Otg guests, and maintaining a clean and inviting atmosphere. You will work closely with customers to ensure their satisfaction and contribute to a positive team environment.

Responsibilities:

• Follow Otg steps of service and standard operating procedures
• Prepare coffee and beverages per Otg specifications
• Provide hospitality and exceptional experiences to Otg guests
• Walk guests through the Otg ordering and payment system, as needed
• Provide suggestions based on guest preferences and/or dietary restrictions/allergies, reply to guest questions and concerns
• Follow the Otg cash handling and cash register policies as needed
• Maintain cleanliness in service stations
• Participate in training sessions and team meetings as required
• Obtain high level coffee and beverage knowledge to elevate the guest experience and skills
• Sample coffee and tea offerings every shift to ensure quality and improve product knowledge
• Restock and maintain food, beverage, and merchandise displays
• Assist team members as needed
• Inform MOD on guest complaints/feedback/inquiries
• Inform leadership team of low inventory and equipment issues
• Adhere to safety and food handling procedures
• Adherence to local, state, and federal health and sanitation laws
• Perform additional tasks requested by the Otg leadership team

Qualifications:

• Hospitable, customer service-oriented
• Able to lift 35 lbs. in weight
• Familiarity with espresso/ coffee machines and kitchen equipment
• Ability to be mobile and able to stand for extended periods, stoop, kneel, and crouch
• Must be proficient with computers, processing payment information through the POS system
• Must be able to work varied hours/days, nights, weekends, holidays, and during inclement weather conditions

Otg concessions management, LLC and its subsidiaries and affiliates are proud to be an equal-opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity, veteran status, or any other basis protected by law.