Invoice Reimbursement Associate

Invoice Reimbursement Associate page is loaded## Invoice Reimbursement Associatelocations: COLUMBUS, OHtime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR70345You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.**Interested applicants must reside in the Columbus, OH area and be willing to come on-site for training, 60 to 90 days.****Compensation: $18.00/hour****A Brief Overview**This position is responsible for processing third party vehicle glass claims and preparing invoices to receive payment. The role requires phone interaction with clients and a strong focus on communication and service excellence.**What you will do*** Audit documents received for Shop Payment or Policy Holder reimbursement received via Outlook in Salesforce Case platform to ensure all necessary information is provided to process for payment.* Respond to incoming email/fax through Salesforce or ACD Call to communicate with shops/customers and request any missing information, update them on their claim status, or direct them to the correct department. Varies depending on volume but must be available for calls from 9am-4pm.* Review for duplicate payments or supplemental requests based on shop/customer invoice submission.* Work with other departments in Safelite to obtain necessary pricing/threshold approvals, coverage, network research, and shop vendor updates.* Audit and update Mainframe referral for correct parent/bill to account and address for customer and/or shop.* Upload Documents into Sv2.* Recognize SIU/FL/Stray requests and forward documentation, as needed.* Performs other duties as assigned* Complies with all policies and standards**Education Qualifications*** High School Diploma Required**Experience Qualifications*** less than 1 year of experience Required* Previous customer service experience Preferred**Skills and Abilities*** KSPH of 10,000 plus* Strong verbal and written communication skills* Adaptability to fast paced, frequently changing environment* Microsoft Word* Oracle* Proven customer service experience, especially in phone-based rolesSafelite(R) was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually.Safelite(R), the nation's largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops(TM) across all 50 U.S. states, while Safelite(R) provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through our technology-forward supply chain and corporate services.**We're People Powered:**Our people come first. We care about your well-being and we'll give youto have a happy work/life.**We're good at what we do:**we're proud of our 88% Net Promoter Score (NPS).**We're big:** We're owned by, the world's largest vehicle glass company, spanning 40 countries across 6 continents.**We're trustworthy:**We provide coverage to all U.S. drivers in all 50 states.**We give back:**Community service is important to us - we've even recycled 107K+ tons of glass to date.**We're diverse:** Safelite welcomes everyone. We value our diverse workforce and suppliers, and we're proud to be an equal opportunity employer. We don't discriminate on the basis of any characteristic protected by, nor do we tolerate discrimination or harassment against our associates and clients. to learn more about who we are. #J-18808-Ljbffr Safelite AutoGlass