Patient Access Specialist - Call Center Scheduler

The Johns Hopkins Health System Corporation (JHHS) is a not-for-profit organization dedicated to providing the highest quality patient health care in the treatment and prevention of human illness.  Read more  here!

Our patients come from all over the world — and so do our staff members. They come to be part of a professional and diverse health care team; to work beside the unequaled talent of Johns Hopkins physicians, nurses and providers; and to enjoy extensive benefits and opportunities for personal and professional growth.  Make it happen at Hopkins.

What awaits you: 

• Great hybrid schedule! Hours are Monday-Friday, 8am-5pm. After training onsite in Middle River or Baltimore, MD, you will work in office 1-2 days per month!
• Room for growth
• Outstanding team in a diverse work environment
• Medical, Dental, and Vision Insurance
• Retirement Savings Plan w/employer contribution
• Generous Paid Time off & Paid holidays
• Employee and Dependent Tuition assistance benefits
• Health and wellness programs and MORE! 

As a Patient Access Specialist (Medical Call Center Scheduler), you’ll: 

• Help patients receive world-class care at Maryland's premier medical institution.
• Deliver exceptional customer service to our patients via inbound/outbound correspondence (calls, emails, faxes, etc.) between physicians and patients requesting services.  
• Create connections with patients while working with an exceptional, multi-disciplinary team. 
• Coordinate intricate appointment scheduling using online software. 

What you’ll bring: 

• 2+ years of experience in medical office, hospital, medical call center or similar customer service environment 
• High school diploma or GED 
• Passion for helping others 
• Ability to think quickly and problem solve 
• Ability to talk and type simultaneously, with excellent verbal and written communication skills. 
• Important Notice: Authorization to Work in the United States:  Applicants who require sponsorship now or in the future will not be considered for this position.