Host/Receptionist (Part-Time) - Little Beach House Malibu

The Host is one of the first points of contact for members, guests, and staff before they are seated for their dining experience. Responsibilities include greeting guests, answering all incoming calls, creating reservations for the Club or F&B Operations/Restaurants, and ensuring excellent service to guests, members and staff through professionalism, friendliness, and organizational efficiency. Main Duties Ensure every member and guest is welcomed by name (if local app.) and new guests are greeted warmly in a hospitable manner. Answer high-volume phone lines and provide standard Q&A regarding menus, hours of operation, amenity availability/pricing, and reservations for restaurants, roof, and cinema, as well as general inquiries, deliveries, and messages for members and employees. Create reservations for club and restaurants and assist F&B Managers on the floor with service standards and execution. Conduct all calls and interactions with friendliness, accuracy, and discretion. Work with the reception team to provide excellent service and maintain open dialogue to manage expectations properly. Build relationships with members and guests, communicate red flags and positive feedback to management for assessment. Influence a fun and positive atmosphere by being approachable and professional. Perform other duties as assigned by supervisor/manager. Required Skills/Qualifications Minimum of 3+ years’ experience in a similar role. Proficiency with OpenTable and MICROS. Experience answering high-volume phone lines and handling inquiries professionally, promptly, and effectively. Problem‑solving skills with the ability to resolve conflicts. Detail‑oriented, articulate, and able to multi‑task in a high‑volume, demanding environment. Strong communication skills and ability to understand and follow written and verbal instructions. Flexible schedule and willingness to work nights, weekends, and holidays (as needed). Physical Requirements Must be able to seize, grasp, turn, and hold objects with hands. Must be able to work on your feet for at least 8–10 hours. Fast‑paced movements occasionally required to move between parts of the club. Must understand and communicate clearly with guests, members, and coworkers. Must be able to reach and handle the computer, keyboard, and desktop items. Occasionally kneel, bend, crouch, and climb as required. Benefits Health Care + 401(k): Full‑time employees are eligible for full benefits; Medical, Dental & Vision as well as retirement fund with a 2% match. Paid time off: Full‑time employees receive sick days + vacation days. Career development: Opportunities to progress domestically or internationally, managerially or technically. Soho Impact: Empowering the Soho House Community through mentoring, apprenticeship, local outreach, and sustainability. Learning & development: Extensive range of internal and external courses available for all employees. Cookhouse & House Tonic: Monthly calendars, trips, training sessions, and events available to all employees. Team events: Fitness sessions, cinema screenings, art classes, and other monthly activities. Team meal: While on duty in our Houses & Restaurants, a substantial free meal is provided. Pay Range: $24 — $24 USD #J-18808-Ljbffr