Order Dispatcher - Room Service - Mandalay Bay

Order Dispatcher For Room Service At Mandalay Bay

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

The Job:

As an Order Dispatcher for Room Service at Mandalay Bay, you will serve as the critical communication hub and air traffic control of our private-luxury dining division, orchestrating the flawless distribution of premium meals and VIP amenities directly to our guest suites. Going far beyond simple order-taking, you will operate with absolute precision and speed to expedite orders, keeping our talented culinary team and in-room delivery servers in perfect, real-time sync. By maintaining an immaculately organized dispatch station and monitoring every delivery window with meticulous care, your backstage coordination will ensure every in-room culinary experience arrives beautifully hot, flawlessly accurate, and reflective of our premier hospitality standards.

The Starting Rate: $23.0083 Hourly The Day-To-Day:

• Receive and distribute order to Food Servers evenly and efficiently; fire order through Micros computers to kitchen lines for timely pick up
• Answer phone with professional manner
• Log all food service runs; add up total hours of service personnel for payroll and budgeting purpose at the end of each shift
• Help guests if they need expedited service due to an emergency
• Answer questions the guest may have in a courteous manner and advise of time of delivery when applicable
• Maintain excellent working relationships with Food Servers, Runners, Bus Person, and other fellow employees
• Maintain all safety and sanitation standards

The Ideal Candidate:

• Work varied shifts, to include weekends and holidays required
• Must be 21 years of age or older
• High School Diploma, GED, or equivalent required
• 2+ Years of Prior Relevant Experience preferred
• Previous Experience as a Food Server, Food Runner, or Busperson in a High-Volume restaurant preferred
• Previous experience as an Order Taker for Room Service or a similar resort setting preferred

The Perks & Benefits:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community