Case Manager I

The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for families, children, and individuals who are experiencing or at-risk of homelessness throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well-being, and stability of those it serves. Our Philosophy of Service We believe all people have the right to adequate housing and health care. Society benefits when adequate housing and healthcare are available to everyone. We create lasting solutions to homelessness by:

• Honoring the inherent dignity of those we serve, affirming their capabilities, and fostering their hope that a better life is possible;
• Building strong, caring, and trauma-informed communities through the integration of housing, health care, and supportive services;
• Advocating for social and racial equity, inclusion, and diversity and challenging the status quo in partnership with our workforce members and those we serve;
• Achieving excellence through continuous quality assurance, innovation, and professional development;
• The Case Manager I works collaboratively alongside case managers, supervisors, integrated health team members, and community-based partners across the organization to promote long term solutions for families, children, and individuals experiencing homelessness or who have formerly experienced homelessness. This role is responsible for developing and implementing care plans, coordinating services and resources, monitoring client progress, providing advocacy and support, facilitating referrals to other services, and maintaining case documentation and data collection. Client Care Management and Support Services are grounded in motivational interviewing, stages of change, strengths-based case management, housing support services, recovery focused interventions, cultural responsiveness, and trauma-informed care. This position will focus on delivering outreach services, facilitating referrals and linkages to mainstream services and housing, and providing crisis intervention.

Manages a caseload of clients with high-service utilization and disabilities including substance use and significant primary and behavioral health care needs. Maintain positive and co-working relationships with community partners and health providers. Works under direct supervision, with set department parameters. Works collaboratively within a team and supports collective problem-solving efforts. Support clients with a wrap-around care management model to ensure consistent communication, engagement, and supports clients through crisis or disengagement. Acts as a liaison between internal program management, client referral, and community partners. Respond promptly to crises involving residents, providing de-escalation, support, and appropriate referrals. Mediate conflicts helping to resolve issues and maintain positive relationships. Tracks client data, client engagement, and client outcomes. Transports clients, as needed, using a CCH vehicle or an approved personal vehicle. CCH employees must have access to reliable vehicles outside of CCH fleet. Accompany residents to appointments, meetings, and other necessary engagements to provide support and advocacy. Outreach individuals to assess basic needs, safety, and mental health resource needs. Builds rapport and maintains on-going professional relationships with individuals in need of services to get connected to longer-term care. Assist clients in applying for and securing benefits, such as Social Security, Medicaid, and food assistance. Facilitate referrals to external agencies and coordinate care with other service providers as needed. Stays current on applicable community resource list. Provides resources to community members in appropriate situations. Participates in community collaboration meetings to address barriers faced by clients and advance the Coalition’s efforts in supporting clients. Attends trainings related to the position with intent to bring on-going training and educational opportunities to team. High School Diploma or GED required. Bachelor’s degree in Psychology, Social Work, Human Services, Criminal Justice preferred Basic Life Support Certification required within 30 days of employment. 1-2 years of experience working with a diverse population experiencing homelessness, substance use disorders or mental health challenges, particularly those individuals diagnosed with serious and persistent mental illness (SPMI) preferred Excellent interpersonal and communication skills, with the ability to build trusting relationships with residents. Strong understanding of housing support services principles, trauma-informed care, and recovery focused interventions Ability to manage a diverse caseload, prioritize tasks, and work independently while also being a team player. Proficiency in Microsoft Office Suite. Knowledge of local housing resources, benefits programs, and social service agencies preferred. In compliance with the Americans with Disabilities Act, CCH provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the Company. Must be able to read computer screens and printed documents. Will often drive to clients homes within the Denver-metro area and work in a climate-controlled office environment with frequent interpersonal interactions, frequent meetings in clients home, shelters or other outreach situations as needed. May require time outdoors or in a company or personal vehicle or public transit. Schedule is M–F, 8 hour day shift. Office location is 2100 Broadway, Denver, CO We’re proud to offer same-and opposite-sex domestic partner coverage. Health Insurance - HMO or PPO Dental plans, vision insurance, flexible spending accounts, supplemental life insurance Company paid basic life and AD&D insurance coverage, Employee Assistance Program, 403(b) retirement savings matching, Extensive paid time-off, including holidays, sick leave, and vacation CCH is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any characteristic protected by law.