Assistant Community Manager

Pearl View email address on click.appcast.io 3120 Smith Street Houston, TX 77006, USA Description At The Morgan Group we value respect, inclusivity, and a commitment to excellence. This role supports the community manager in ensuring smooth operations, resident satisfaction, and adherence to company standards. Essential Job Functions Assist the Community Manager in day‑to‑day operations and maintain a professional office environment. Follow Morgan leasing, marketing, and operations manuals and the Team Member Handbook. Maintain confidential visitor and resident files in accordance with company policy. Coordinate with the Maintenance Supervisor on service requests and community upkeep. Secure and deposit all monies received, entering them into the system per Morgan standards. Supervise the leasing team in the Community Manager’s absence. Complete all required training for the position. Maintain excellent resident relations. Respond promptly to resident comments and complaints. Ensure all team members are professional and friendly, following Morgan’s non‑fraternization policy. Prepare move‑in paperwork, keys, and remotes for new residents. Inspect apartments before move‑in. Manage the resident renewal program and create a sense of community. Assist the Community Manager with the service team. Track completion of service requests and inspect market‑ready apartments. Monitor utility bills and notify the Community Manager of any discrepancies. Manage bookkeeping and rental collection. Submit payables to accounting as per Morgan standard. Help prepare monthly financials. Collect rent according to lease contracts and address violations. Handle move‑out inspections, final statements, and damage charges; forward to collection when necessary. Ensure compliance with Fair Housing and ADA laws. Collaborate on marketing efforts. Understand local market dynamics and competitor information. Supervise leasing team tours and closing techniques. Follow up on leads and enforce fair housing standards. Perform additional essential tasks as required by the Community Manager. Work overtime when necessary to meet Morgan service standards. Non‑Essential Job Functions Other tasks assigned by the supervisor that are not listed as essential. Physical Requirements Frequently on feet (33%‑100%). Perform tasks such as bending, stooping, and climbing stairs (50%‑100%). Frequent lifting of 10–25 lb and occasional lifting of >50 lb with assistance. Use personal protective equipment when handling heavy or hazardous items. Vision Requirements Read and review reports, view computer screens, and notice small details. See clearly beyond arm’s reach (33%‑50%). Hearing, Speaking and Written Requirements Communicate with residents, staff, and vendors in person and by telephone or written correspondence. Read, write, and understand English. Driving Requirements Use personal transportation for business deliveries, deposits, and inspections (33%‑50%). Respond to after‑hour emergencies when required. Maintain a valid driver’s license, insurance, and registration. Operate indoors primarily; occasionally outdoors in all weather conditions. Wear N‑95 mask, gloves, and eye protection when exposed to paint fumes or solvents. Qualifications Education High School diploma or equivalent (required). Associate’s degree or better (preferred). Bachelor’s degree or better (preferred). Experience Minimum 3 years as an Assistant Community Manager (required). Proven experience interacting with co‑workers, supervisors, guests, vendors, contractors, and the public. Strong organizational, verbal, and intermediate mathematical skills. Excellent customer service and marketing abilities. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr