Associate - Always Accepting Applications

Join Our Team at Common Threads

We're always accepting employment inquiries and applications. Even if we don't have a specific opening at one of our locations at the moment, we are actively growing and new opportunities frequently arise. We invite you to submit your general application information for us to keep on file.

Join us at Common Threads, voted Best of Cleveland Thrift Store for 2023 and 2024 by a Cleveland Scene reader poll, and rated as the #1 thrift store in Northeast Ohio for multiple recent years by various Cleveland publications and consumer polls. We accept and receive donations and process donations for sale in our multiple store locations, for use by emergency needs non-profits, and for recycling.

Applicants should be leaders of high character and integrity who love the mission and values of Building Hope in the City (our parent non-profit) and have experience in retail or working on a team.

Persons passionate about thrift, people, and our non-profit mission who have retail experience are encouraged to apply! We are always accepting employment inquiries.

Primary Focus

Positions available may include customer-facing associate, door attendant, sorter, or a combination or one or more of those positions. Each position is dedicated to providing the warm, welcome, and efficient customer service experience that Common Threads is known for. Part-time, full-time daytime and evening hours available, with some weekend availability required. Additional opportunities available for candidates interested in cross-training for other positions and roles.

Key Objectives

Dependent upon role, but may include some or all of the following:

• Efficient, friendly, and accurate checkout process.
• Outstanding customer service.
• Welcoming and helpful point of reception for customer drop off of donations.
• Sort donations into appropriate departments.
• Maintain order, organization, and cleanliness in assigned department, dressing rooms, and sales floor.
• Assist with cleaning, pricing, and displaying items.

General Responsibilities and Aptitudes

Dependent upon role, but may include some or all of the following:

• Train on, understand, and implement our Point of Sale (POS) systems, policies, and drawer close out procedures accurately.
• Be efficient and accurate in the check out process for every customer.
• Be a critical part of our customer service team – always willing to help wherever most needed.
• Identify clothes / items by sight at register and categorize accurately at POS.
• Help to ensure cleanliness/organization of dressing room areas.
• Help to ensure cleanliness/organization of sales floor.
• Sort incoming and stockpiled clothing from bags/boxes.
• Process clothing.
• Hang clothing stocks on separate Z-racks (women / men / children) to prepare for tagging and pricing.
• Additional duties as assigned by supervisor or management.

Physical and Other Requirements

• Able to stand/walk and work consistently for several hours without sitting.
• Able to walk, twist, and push.
• Able to lift at least 30 pounds.
• Ability to commute to our store location.
• NOTE: Sometimes production areas can be dusty due to indoor/outdoor traffic and nature of donated items and cleaning.

Job Type

Part-time or full-time

Compensation/Benefits

• Hourly wage starting at $12/hr, commensurate with experience
• Retirement plan with employer match up to 3%
• Employer-sponsored health benefits (30+hrs/wk) and voluntary supplemental life benefits (20+hrs/wk)
• Bonus and attendance incentive compensation plans
• Growth opportunities available

Shift

• Day and evening

Weekly Day Range

• Monday to Friday
• Weekends as needed

About Common Threads

Join us at Common Threads, voted Best of Cleveland Thrift Store 2023 and 2024 by a Cleveland Scene Reader Poll, and rated as the #1 thrift store in Northeast Ohio for multiple recent years by various Cleveland publications and consumer polls. Come join our team and learn more about what it's like to have fun while working at one of the Best Workplaces in Cle.

About Building Hope in the City

Building Hope in the City (BHITC) is a fast-paced and growing organization that seeks to advance the good of the city, magnify the mission of Jesus, and unleash the capability of underestimated people. Learn more at

About Hopeworks

HopeWorks is the social enterprise arm of BHITC. Founded in late 2015, we currently own and operate three social enterprises - Common Threads Thrift (resale), Peripeti Home (boutique candle and fragrance product company), and Good Neighbors & Co. (housing renovation, new construction, and property management). Each venture seeks to impact the multiple bottom lines of people, planet, and personal and spiritual well being, in addition to making a financial profit to support the ministries of BHITC.