Temporary Hurricane Contact Center Agent

Temporary Hurricane Contact Center Agent Join to apply for the Temporary Hurricane Contact Center Agent role at Mass Markets Position Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. Candidates accepted for this role will be contacted via email and text on an as-needed basis. Hours of operation are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. To be considered, complete a full application on our careers page, including all screening questions and a brief pre-employment test. Responsibilities Assist customers with service inquiries Learn common requests and solutions Improve the customer experience during disaster response Utilize our service techniques and systems Escalate customer dissatisfaction appropriately Candidate Qualifications Must be 18 years or older High school diploma or equivalent Excellent communication skills Typing speed of 20+ WPM Basic knowledge of Microsoft Office and Windows Reliable with good attendance Customer service-oriented, empathetic, patient Ability to multi-task and adapt in a fast-paced environment Compensation and Benefits Starting compensation is based on experience. Benefits include PTO, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment. Physical and Employment Conditions This role is largely sedentary, requiring long periods of sitting and computer use. Must be authorized to work, willing to undergo background checks, drug screening, and comply with all employment policies. Equal Opportunity Statement MCI values diversity and is committed to providing a discrimination-free workplace. We consider all applicants regardless of age, race, gender, disability, or other protected characteristics. #J-18808-Ljbffr