Digital Operations Utility Specialist

Overview Join Univest in Souderton as a Digital Operations Utility Specialist and play an important role in keeping our digital banking operations accurate, secure, and responsive. We’re looking for a detail-oriented professional who thrives in a fast-paced environment and is ready to support wire processing, electronic banking services, and the day-to‑day solutions our customers and teams rely on. Responsibilities Initiates domestic and international wire transactions through an automated funds transfer delivery system Processes all received wires in a timely manner while ensuring accuracy Ensures that customers pass all risk management assessments, to include risk monitoring & OFAC security validation on all wire transfers Reviews wire requests validating wire instructions and authorizations Validates authenticity of caller requesting an outgoing wire transfer via the telephone Acts as secondary review of wire transfers for dual control purposes Ensure timely processing of wire requests, customer inquiries and set‑ups Assist and/or complete daily settlements related to the wire transfer department and the electronic banking department Cross‑train with the electronic banking department Comprehension of basic operations related to the following: Retail and Commercial online banking applications Mobile banking applications ACH Originations/Receipt Regulation E requests and ACH disputes Positive Pay Reply to consumer and commercial client inquiries regarding the Bank’s electronic products General knowledge of digital banking products Work parallel with sales team for implementation, training, and ongoing assistance for treasury clients Keep current with all policies and procedures for electronic banking and wire transfer processing Partner with team and other lines of business to ensure success Assists with archiving of daily work Assist with department projects as delegated by supervisor Accountable for compliance with laws and regulations that apply to this position including the Univest Code of Conduct. Perform other duties as assigned. Qualifications High School Diploma or GED with 3-5 years of experience in a financial institution Knowledge of Bank operating policies and procedures and State and Federal banking regulations with special emphasis on those impacting wire processing compliance Excellent customer service, written / verbal communication, and telephone skills Must be well organized, detail oriented Ability to handle multiple priorities independently, operate well under pressure and evaluate data to solve problems Sufficient computer skills overall, must include Outlook, Word, and Excel Ability to function as an integral member of a Team Flexibility and enthusiasm to work in many capacities within the Digital Operations department Act as a change agent, demonstrating a willingness to learn new systems, procedures, and business areas Demonstrated willingness to learn (systems, procedures etc.) Prior experience using Jack Henry, Synergy a plus Working knowledge of rules and regulations pertaining to wire transfer and electronic banking (Reg J, UCC4A, Reg E, Reg CC) Wage Range The salary for this position ranges from $19.07 to $26.63 per hour Benefits Overview Univest offers a comprehensive benefits package that includes: Health Insurance: Medical, dental and vision coverage (single or family; begins the first of the month following start date) Retirement Plan: Participation in 401(k) plan with up to a 3% employer match after 6 months of employment Paid Time Off (PTO): 15 days annually (prorated your first year) Short Term Disability: 12 weeks of sick time with a doctors note after 6 months of service Holiday Time Off: 11 paid holidays We offer company paid life insurance: as well as other supplemental insurances Tuition reimbursement Employee Wellness programs: including fitness club discounts and fitness tracker discounts/ annual reimbursement Discounts: on loan products Professional development trainings Click here for Benefit Information An Equal Opportunity Employer. Univest does not discriminate against any applicant for employment because of race, color, religion, religious creed, ancestry, national origin, age, sex, disability or protected veteran status. #J-18808-Ljbffr Univest Financial Corporation