Shift Leader: Team Coach & Guest Service Champion

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback. Responsibilities Include Perform all responsibilities of restaurant team members Support the Restaurant Manager in meeting operational goals and execution. Ensure Brand standards are met throughout shift including preparation of food and beverages. Communicate shift priorities, goals and results to restaurant team members. Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback. Support the training of restaurant team members as needed Communicate clearly with the next Shift Leader to help prepare them for shift Ensure Food Safety standards are met Manage Inventory throughout the shift Provide great guest service and coach restaurant team members to do the same Schedule restaurant team members for shifts Manage cash over/short during shift and ensure restaurant team members are following cash franchisee management policies Education / Experience Basic computer skills Fluent in spoken and written English Previous leadership experience in retail, restaurant or hospitality preferred. Other Requirements Works well with others in a fast-paced team environment On time, demonstrates honesty and a positive attitude Willingness to learn and adapt to change Ability to assist with training Problem solving and motivating others Physical Demands / Working Conditions Standing on feet. Repetitive motion including bending, stooping and reaching Lifting objects, ice, products, boxes up to 20 lbs (if applicable) #J-18808-Ljbffr Hunter Super Techs - TurnPoint