Dispatcher

Radiant Plumbing & Air Conditioning Benefits Medical, Dental and Vision Insurance Pet Insurance Work from home Employee Discounts 401(k) with 4% company match PTO, Paid Holidays, Paid Parental Leave Company provided laptop, monitor, and headset Ideal Candidate Service Titan Experience is a must! Experience in the Home Service industry is highly preferred. Thrives in a fast-paced environment (i.e.: clock in, GO-GO-GO-GO, clock out) Strong attention to detail. Sound critical thinking & problem solving. Ingenuity and resourcefulness. Superhuman ability to multitask. Provides a 5-star customer experience. An empathetic and upbeat attitude. A backbone! Our dispatchers thrive under pressure. Driven for excellence. Job Duties Organize & coordinate daily schedules based on call priority & technician ability Dispatch & debrief our technicians Monitor performance of service techs Communicate with customers in a timely & effective manner Understand sales goals & hold team accountable Requirements HS Diploma or GED 1+ year of dispatch experience, preferably dispatching technicians Proficiency with Microsoft Office or Google Suite Service Titan experience preferred High ability to multi-task and switch tasks quickly Excellent organizational skills #J-18808-Ljbffr