Senior Client Success Manager

Senior Client Success Manager

At AccessHope, we're Fighting cancer with everything we know™ by putting the ever-growing body of cancer knowledge to work for the greater good. Through a revolutionary employer health benefit offering, we remotely connect employees with cancer support services from National Cancer Institute (NCI)–Designated Comprehensive Cancer Centers. Instead of requiring those who have been diagnosed with cancer to come to the centers for renowned cancer expertise, AccessHope brings their support to the patient and their local oncologist—wherever they're located—to improve care, outcomes, and value. Hopeful for those we support, rebellious in our approach, and collaborative by breaking down barriers, AccessHope is seeking a Senior Client Success Manager to help us uniquely deploy the latest cancer knowledge to the places it's needed most.

As an ideal candidate, you'll thrive in supporting the mission critical role of creating, building, and expanding relationships with AccessHope and its clients. This position will be responsible for owning and overseeing the relationship of the clients assigned to you. You will do so through the execution of clearly defined strategic initiatives that enable efficient operations and increase client engagement.

Key responsibilities:

• In collaboration with the leadership, and senior staff, manages the day-to-day relationship of the clients, partners, or vendors.
• Develop relationships to drive client, partner, or vendor engagement through developing solutions for business-critical issues and implementing long-term engagement strategies
• Provide mentorship and coaching to less experienced account/relationship managers
• Collaborate with internal departments to manage client, partners, or vendors performance guarantees, ensuring optimal distribution processes are adhered to
• Own and manage with the preparation and development of presentation materials for client, partner, or vendor Leadership, the Executive Team, Senior Leadership Team, and external stakeholders.
• Plan and strategize to retain and strengthen current relationships through monthly reviews with leadership teams, and quarterly reviews with the ELT.
• Develops and manages relationships with internal stakeholders and external partners as necessary for optimal client project delivery.

Required qualifications:

• Bachelor's degree in business administration, healthcare administration, communications, or related discipline; minimum plus 4 years' experience may substitute for minimum education requirements
• Five or more years' account/relationship management experience or related experience in a consulting, healthcare, or similar setting.

Preferred qualifications:

• Master's degree
• 7 or more years' account/relationship management experience or related experience in a consulting, healthcare, or similar setting.
• PMP certified preferred; lean or six sigma certifications

Additional Information:

• Virtual within the continental U.S.; support or collaboration across multiple time zones; may include travel up to 25%
• Must be eligible to work in the U.S. without employer sponsorship for an employment visa or any other type of US work authorization
• AccessHope is proud to offer a range of benefits to support your health, finances, and work-life balance, including:
• Medical, Dental, and Vision Coverage
• 401(k) Plan with Employer Match
• Paid Time Off (PTO)
• Parental Leave
• Short-Term Disability
• Voluntary Benefits (e.g., life insurance, additional coverage options)
• Remote work schedule

We're dedicated to helping our employees thrive in all aspects of life. The estimated pay scale represents the typical pay range AccessHope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate's experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This post includes a pay range that represents a 'good faith wage range' and applies to the current posting only. AccessHope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, identity, age, status as a protected veteran, or status as a qualified individual with disability.