Boarding Team Member

Job Description

Job Description

All Boarding Team Members must be able to meet the following requirements.

You must:

• Be able to follow directions (verbal and nonverbal, with and without supervision)
• Be able to lift objects or pets of at least 60 lbs
• Be able to safely handle multiple animal families
• Be able to recognize certain behaviors in animals (sickness, injuries, abnormalities) and notify a Team Lead immediately
• Be motivated to clean continuously using the cleaners and equipment provided
• Be punctual and show up to shifts ready to work
• Treat animals with compassion, respect, and love
• Treat team members with kindness and respect
• Be able to read Run Cards to learn pertinent information about the animal in your care
• Be self-motivated to complete assigned tasks with little oversight
• Be able to multitask in a fast paced environment
• Communicate effectively with peers and leadership
• Stand for long periods of time
• Be comfortable with dogs and cats of all sizes and breeds
• Answer all questions correctly on Boarding Review test given by Team Lead

Some of the main duties and areas of responsibility for Boarding Team Members are detailed below, but this is not an exhaustive list. Please note that Team Members may be asked to do things not on this job description by leadership authority and are expected to execute on those tasks.

Cleaning

Cleaning is imperative for proper care and the health of our animals and team members. While it is mandatory for all dogs to be current on all vaccines, there are still illnesses and bacteria that creep in with the dogs and linger in the facility. That’s why we use the best products and have state of the art cleaning equipment. One of your main responsibilities in the boarding department is cleaning. These job duties include but are not limited to:

• Scooping and spraying waste immediately (inside and outside) and disposing of correctly
• Removing facility and trail trash daily or as needed
• Cleaning/disinfecting toys, bed, water bowls, etc.
• Doing any laundry for all parts of the facility
• Clean the turf areas using the Wysi-wash and Eliminator
• Cleaning dishes by hand washing in sink or using dishwasher
• Using the cleaning equipment such as the Kaivac and the Omni machines
• Cleaning the Canine Cabins, Premium Suites, Luxury Lounge, and Private Residences
• Cleaning rooms that are used by Daycation and boarding animals
• Cleaning employee restroom and employee break room
• Cleaning the cat condos and Cattery

Feeding/Watering

Just like humans, all dogs have their own style of eating. We have designated feeding times that you should follow unless otherwise instructed by the Team Lead. This is one of the most basic parts of the care that parents entrust us to take of their pets, and is the most important. Correct feeding of an animal is an unwavering expectation. It is non-negotiable. This process can include but is not limited to:

• Preparing meals according to the animal’s feeding instructions on their Run Card or on the Boarding To-Do report
• Writing the dog’s name, meal, and location on the bowl and delivering to the correct dog
• Noting the meal time and amount eaten in iPad
• Alerting a Team Lead if there are any issues with feeding
• Retrieving the food bowls from the pet’s room at the appropriate time
• Cleaning any messes made while eating
• Cleaning and storing the food bowls in the proper storage place
• Ensuring clean water is available to all animals at all times

Potty Breaks

All of our dogs are let out to relieve themselves at a minimum of 5 times a day beginning at 6 am and ending at 9 pm. They are taken out to one of our seven potty yards, where they are able to stretch their legs and take a break. This process can include but is not limited to:

• Knowing which dogs need to be let out and in what order
• Knowing which dogs are Leads Only or are NOT to be handled by you, and following those instructions for safety purposes
• Taking the dogs out individually, unless they are siblings in the same room
• Being able to safely handle multiple dog families
• Engaging with the dogs during their break
• Paying close attention to the elimination, noting anything that is abnormal in both an iPad and to a Team Lead
• Cleaning up any potty messes in their rooms with the appropriate disinfectant
• Noting the time and what type of elimination with a description in the iPad
• Cleaning up any messes made in the room before they were able to go outside and noting in the iPad

Pictures

All of our parents who have left their dogs in our care will receive pictures of their dogs daily. This is incredibly important to the pet parents we serve, and as a result, is incredibly important to CONSISTENTLY get right. This process includes but is not limited to:

• Following The Pet Station standard of photos, referring to the do’s and don’ts list, the Boarding Review, and any tips given during the training process
• Using appropriate messaging in the body of the email to the parent as defined in the training process and on the Boarding Review
• Sending photos of the dogs in your care to parent’s email addresses
• Ensuring that the photo email actually sent and did not get stuck in the email ‘outbox’
• Taking feedback from the Boarding Leads and applying that to future photo opportunities if your photos are not to The Pet Station standard

Cat Condos

While dogs are our main source of business, occasionally cats will grace us with their presence. We have a special room designated for our feline guests called the Cattery. We have 8 cat condos and each condo has their own litter area. Cats get the same scheduled feedings as our canine friends. The job duties in caring for our cats include but are not limited to:

• Feeding and watering the cats (same rules as listed above for dogs)
• Cleaning up waste and disposing of properly
• Noting details of activities/food/waste and other occurrences from the day on the iPad
• Conducting any additional services as requested by parents

Scheduled Services

We have many extra amenities for the parents to choose from. These activities consist of walks, treats, cuddles, swim, and/or group activities. You will be in charge of making sure these get delivered to the correct dog at the designated time. These duties include but are not limited to:

• Checking the Scheduled Services board and schedule frequently
• Conducting all Scheduled Services for the animals directly under your supervision
• Properly executing the Scheduled Service (ex: making sure a Sniff Walk is 15 minutes; engaging in play with the animal during Individual Play Time; taking videos of Swim Time and posting in GroupMe, then emailing the parent OR if the dog does not like the pool, posting in GroupMe and taking the dog on another service)
• Communicating properly with the Team Lead to make sure the proper treat/activity is given on the correct day and time to the designated animal (ex: if a dog did/did not like a scheduled swim time and inform of the replacement of any services)
• Using caution when walking dogs outside of the facility
• Making note of any treats that may cause upset stomach, or that the dog just doesn’t like
• Noting the day/time/activity/treat on the iPad
• Following pool rules when entering the pool area
• Making sure that your teammates know where you are at all times in case you are needed

UnoCare

UnoCare is a specialty service of The Pet Station Country Club. It is a private service for dogs who need some attention for the day while their parents are at work, but do not particularly like to play with other dogs. When dogs stay with us for UnoCare, they will hang out for the day in their own Private Residence, but they get two activities of their choice and a treat throughout the day. These might consist of a walk, cuddle time, or a romp in the park, as well as a peanut butter kong, frozen yogurt, or bully stick. We will design their UnoCare based on the wants of the parent. If you are assigned to caring for the UnoCare dogs, your duties include but are not limited to:

• Properly executing the dog’s Scheduled Services
• Disbursing the chosen treat and noting any adverse reactions (ex: diarrhea after consuming a frozen yogurt), then communicating that with a Team Lead
• Taking appropriate photos of the dog during its UnoCare day and emailing to parent