Client Services Specialist for the Division of Tenant & Owner Resources

Role Overview The hotel manager will provide client or hospitality service at a rental facility, managing client issues via telephone, online, and in person. The role involves screening participant cases, updating records, and ensuring compliance with HPD policies and HUD regulations. Key Responsibilities Respond to client calls, providing accurate and satisfactory answers to their inquiries and concerns. Review client accounts to provide updates regarding their subsidy programs as requested. Prepare and send appropriate correspondence, as well as track responses. Assist in reviewing email accounts and the virtual mailroom to route documents to the appropriate units. Participate in community outreach efforts to support Section 8 participation. Perform administrative tasks related to records, files, invoices, and reports, including data entry, logging submissions, and tracking correspondence. Document and maintain case files and electronic records, preparing files as needed. Attend mandatory training sessions. Process annual and interim certifications. Preferred Skills Excellent communication skills (both oral and written). Call center experience is a plus. Strong active listening skills. Ability to work in a fast-paced environment. Proficiency with computers and the ability to learn new software. Strong time management and organizational skills. Excellent troubleshooting abilities. Bilingual skills are a plus. Experience with Section 8 or other rental subsidy programs is a plus. Minimum Qualifications High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to the duties described above; or Education and/or experience which is equivalent to the first requirement. Authorization to work in the United States is required for this position. The NYC Department of Housing Preservation and Development does not provide sponsorship for international employees for visa applications, extensions, or status changes, including H-1B visas. Applicants are responsible for ensuring that they meet all qualifying requirements for this position at the time of application. Residency Requirement New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. Equal Employment Opportunity The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. #J-18808-Ljbffr NYC Department of Housing Preservation & Development