Lead Esthetician

JOB DESCRIPTION
No job description for a position can possibly include all duties that may be requested by a guest or required by the hotel. The objective of all positions is to effectively provide services personally or immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position.
Position: Lead Esthetician
Department: Spa
Reports To: Spa Director / Spa Manager
PURPOSE
The Lead Esthetician is responsible for guest satisfaction within the spa by performing services to the best of their ability and maintaining Omni standards throughout all procedures. In addition to providing exceptional Esthetics services, the Lead Esthetician serves as a departmental resource, supporting team development, operational organization, and consistency in service standards.
SUMMARY OF POSITION
To provide and maintain the highest standards of Esthetics, facial treatments, and recommendations for home care while supporting daily operational procedures and delivering exceptional guest care. The Lead Esthetician creates an atmosphere of rest and relaxation for guests, resulting in increased guest satisfaction, retention, treatment bookings, and retail sales for Joya Spa. The Lead Esthetician focuses on exceeding guest expectations by recognizing and honoring individual guest preferences, maintaining Omni service standards, and always ensuring guest safety. In addition to performing Esthetics services, the Lead Esthetician supports Spa Leadership through team training, departmental organization, operational consistency, and communication. The Lead Esthetician is a working, non-management position, with the primary responsibility remaining for the delivery of exceptional guest services.
QUALIFICATION REQUIREMENTS
* Reading, writing, and oral proficiency, demonstrating the ability to effectively communicate with associates, members, and guests.
* Excellent communication and interpersonal skills.
* Pleasant, professional, and outgoing personality.
* Preferred minimum of two years of experience in the Esthetics field, including one year of experience in an upscale spa operation.
* Current State of Arizona Esthetics or Cosmetology License required.
* Ability to remain calm, organized, and professional in a fast-paced environment.
* Ability to stand and walk for extended periods and perform the physical requirements of the position, including bending, reaching, and lifting items weighing up to 30 pounds.
* Demonstrated ability to work collaboratively with peers and Spa Leadership.
* Strong organizational skills and attention to detail.
* Ability to provide guidance, training, and support to fellow Estheticians.
ESSENTIAL JOB FUNCTIONS
* Provide the highest quality of Esthetics treatments while maintaining professional service standards.
* Work as part of the Spa therapy team to consistently provide the highest possible standard of treatment, creating a sensory journey that helps guests rest, relax, and regain a sense of balance and harmony.
* Begin and conclude treatments at the published times, ensuring established treatment protocols and procedures are followed consistently.
* Ensure all equipment, linens, products, and supplies are properly stocked and maintained in treatment rooms on a daily basis.
* Monitor treatment room inventory levels to ensure proper preparation for scheduled services.
* Ensure all guests depart with a completed home-care prescription or product recommendation following each service.
* Consistently strive to meet established daily, weekly, and monthly retail sales goals.
* Ensure professional products and supplies are used in accordance with established par levels to minimize product waste.
* Set up and maintain treatment rooms according to established procedures, including the timely and proper disposal of used linens.
* Confidently communicate product features, benefits, and service recommendations to guests.
* Maintain cleanliness, sanitation, and safety standards throughout all treatment areas.
* Follow all Omni Hotels & Resorts policies, procedures, and guest service standards.
LEAD ESTHETICIAN
ADDITIONAL RESPONSIBILITIES
In addition to fulfilling all responsibilities outlined above, the Lead Esthetician serves as a resource and support for the Esthetics team, promoting operational consistency, team engagement, and exceptional service standards.
Team Engagement & Communication
* Coordinate and facilitate an Esthetics team All Together Get Together (ATGT) every other month.
* Encourage open communication, collaboration, and continued education among team members.
* Serve as an approachable resource for fellow Estheticians, providing guidance and answering questions related to treatments, products, protocols, and daily operations.
* Communicate departmental concerns, questions, and opportunities for improvement to Spa Leadership as appropriate.
Dispensary Organization & Supply Management
* Maintain an organized, clean, and properly stocked Esthetics dispensary.
* Ensure professional products and supplies are stored appropriately and readily available for daily operations.
* Monitor departmental inventory levels and identify upcoming supply needs.
* Prepare and submit monthly departmental supply orders to Spa Leadership for review and approval.
* Support responsible product usage and inventory management to minimize unnecessary waste.
Treatment Room & Equipment Standards
* Conduct routine inspections of Esthetics treatment rooms and equipment according to a consistent schedule.
* Ensure treatment rooms are maintained in accordance with established cleanliness,
organization, safety, and operational standards.
* Identify equipment concerns, maintenance needs, or supply deficiencies and
communicate findings to Spa Leadership.
* Assist in maintaining consistency across all Esthetics treatment rooms.
New Hire Training & Development
* Assist with the onboarding and training of newly hired Estheticians.
* Provide instruction and guidance regarding Joya Spa treatment protocols, professional
products, equipment, and service standards.
* Support new team members in developing familiarity and confidence with established
procedures and guest experience expectations.
* Communicate training progress and opportunities for additional development to Spa
Leadership.
Special Projects & Departmental Support
* Assist with special projects, departmental initiatives, and assignments as directed by Spa Leadership.
* Support the implementation of new treatments, products, protocols, and operational
procedures as needed.
* Collaborate with Spa Leadership to maintain consistency and excellence throughout the Esthetics department.
ADMINISTRATIVE HOURS & SCHEDULING
Lead Esthetician responsibilities will be performed during designated administrative hours, as determined by Spa Leadership and operational needs.
Administrative hours may be scheduled during periods of lower treatment demand or require adjustments to the Lead Esthetician's regular working schedule to accommodate departmental responsibilities.
These adjustments may include alternate start times, scheduled training periods, departmental meetings, or designated administrative blocks.
The Lead Esthetician is expected to maintain scheduling flexibility while prioritizing guest services, treatment responsibilities, and departmental needs.
Administrative time will be scheduled and approved by Spa Leadership.
LEADERSHIP SCOPE & AUTHORITY
The Lead Esthetician is a working, non-management position designed to support the Esthetics team and Spa Leadership.
The position provides operational support, peer guidance, training assistance, and departmental organization.
The Lead Esthetician does not possess supervisory authority and is not responsible for disciplinary actions, performance evaluations, personnel decisions, or independent management of associates.
Personnel matters and management decisions remain the responsibility of Spa Leadership.
REQUIRED SKILLS
* Self-motivated with a strong commitment to professional excellence.
* Maintain a professional appearance at all times.
* Possess a current State of Arizona Esthetics or Cosmetology License.
* Minimum of one year of experience in skincare, makeup application, waxing, and facial treatments.
* Proven sales and product recommendation experience.
* Strong team player with a collaborative approach.
* Responsible, dependable, and accountable.
* Demonstrate high personal standards, professionalism, and integrity.
* Excellent guest service skills and attention to detail.
* Ability and willingness to maintain and develop technical skills through ongoing training and education.
* Effective verbal and written communication skills.
* Flexible, cooperative, and adaptable to operational needs.
* Strong organizational and time-management skills.
* Ability to support and guide fellow associates while maintaining positive professional relationships.
PHYSICAL DEMAND ANALYSIS
Positions & Movements
The position may require:
* Sitting for administrative tasks and computer use.
* Repetitive hand, wrist, and finger movements associated with performing Esthetics treatments.
* Standing and walking for extended periods.
* Bending, reaching, and squatting to access treatment supplies and equipment.
* Lifting and moving products, supplies, and equipment within established safety guidelines.
* Maintaining appropriate posture and positioning while performing facial and skincare treatments.
Force
* Lifting and handling light office and treatment-related items, generally weighing 0-10 pounds.
* Occasional lifting or moving of supply boxes weighing up to 30 pounds.
* Assistance or appropriate equipment should be used when handling items exceeding individual lifting capabilities.
Repetitions
* Sitting: Approximately 1-3 hours per day, depending on administrative responsibilities.
* Standing/walking: Approximately 1-10 hours per day, depending on treatment schedules and operational needs.
* Repetitive hand and arm movements: Frequently throughout the workday.
* Bending, reaching, and squatting: As required by daily responsibilities. Sensory Requirements
* Adequate vision, hearing, and communication abilities to perform Esthetics treatments safely and effectively.
* Ability to communicate clearly with guests, associates, and Spa Leadership.
* Ability to observe skin conditions, treatment responses, and equipment functionality.
* Ability to perform detailed work requiring manual dexterity and visual attention.
SAFETY RESPONSIBILITIES
All associates must learn and comply with Company safety rules and procedures. Associates are required to:
* Use appropriate safety equipment and follow established safety protocols at all times.
* Immediately report unsafe conditions, equipment concerns, or potential hazards to a supervisor or Manager on Duty.
* Maintain familiarity with the safe operation of equipment, machinery, products, and materials associated with their responsibilities.
* Consult Spa Leadership whenever clarification is needed regarding safe procedures or practices.
* Follow established sanitation, infection control, and treatment safety protocols.
* Maintain familiarity with emergency exits, evacuation procedures, and appropriate responses to fire alarms or other emergency situations.
* The Lead Esthetician will also assist with educating new Estheticians on established departmental safety procedures and treatment protocols as part of the onboarding process.
ADDITIONAL REQUIREMENTS
Associates must fulfill the performance standards of their position and comply with all policies, rules, and procedures of the Company, including those outlined in the Associate Handbook or otherwise communicated verbally or in writing. This job description is intended to describe the general nature and responsibilities of the position.
The responsibilities and duties outlined herein are subject to change, modification, or addition as deemed necessary by the Company. Associates are required to comply with supervisory instructions and perform other job duties, responsibilities, and assignments requested by supervisors, managers, or other Company officials.
This job description does not constitute an employment contract between Omni Hotels & Resorts and any associate. The responsibilities of this position may include cross-training in other functions or positions to ensure the satisfactory operation of the department or work area.