Service Advisor

Orchard Park Honda, Orchard Park, NY 14127

Full time

R118120

Dealership:L0762 Ray Laks Honda

Ray Laks Honda

You could be our next service advisor!

Schedule: Open availability required, including Saturdays

If you enjoy helping customers, this is your opportunity. You will also maximize earning potential by joining a high-performing service team. You will focus on customer satisfaction and long-term relationships.

You'll improve the customer experience working with a collaborative team and supportive leadership that values service excellence, teamwork, and professional growth.

You will report to the service manager.

This is an on-site position in Orchard Park, NY.

What You'll Do

• Promote communication between customers and technicians

• Identify vehicle concerns and recommend appropriate services

• Prepare accurate estimates for parts, labor, and repairs

• Write and manage repair orders (ROs) from start to finish

• Communicate additional service needs based on inspections

• Verify and process warranty and service contract coverage

• Keep customers informed on timelines, costs, and service updates

What You'll Bring

• Previous Service Advisor experience

• Automotive technician background is a plus

• You will communicate with customers and co-workers

• 1+ years of experience with vehicle systems and maintenance

• Team-oriented mindset

• Valid driver's license and clean driving record

Compensation

Estimated Annual Compensation: $50,000 to $90,000 (Earnings based on performance, experience, and commission)

Benefits

• Medical, Dental, and Vision coverage

• Paid Time Off & Holidays

• 401(k) with company participation

• Employee Stock Purchase Plan

• Paid Life Insurance & Disability coverage

• Ongoing training through Lithia Learning Center

• Vehicle purchase discounts and wellness programs

Requirements: High school diploma (or equivalent), 18+

We are a drug-free workplace and an equal opportunity employer committed to a diverse and inclusive workforce.

At Lithia & Driveway, we stand by our mission of Growth Powered by People, as we build a workplace that ignites ideas and opportunities to Earn Customers for Life. Our focus is on making the customer experience better; as we aim to meet our customers’ needs whether in person, online or a combination of both.

Lithia & Driveway is the largest automotive retailer in North America and listed on the Fortune 500 (NYSE: LAD). Drive your career forward with roles in Sales, Finance, Service, Technology and Corporate. With thousands of vehicles and hundreds of locations, the career possibilities are endless. Join us as we accelerate towards growth in automotive and beyond!