Customer Service Representative

Job Description

Job Description

Super Service Cooling, Heating & Plumbing is looking for a friendly, motivated, and dependable Customer Experience Specialist / CSR to join our team!

No prior HVAC, plumbing, or customer service experience is required, we are willing to train the right person. We are looking for someone with a positive attitude, strong communication skills, and a willingness to learn and grow.

Position Details

• Full-time position
• Hourly pay: $16-$19 DOE
• Weekend availability required
• In-office position
• Training provided
  

Responsibilities

• Answer incoming customer calls in a friendly and professional manner
• Schedule and confirm service appointments
• Make outbound calls to existing and potential customers
• Provide excellent customer service from the first call through completion
• Communicate with dispatchers, technicians, and management regarding customer needs
• Follow up with customers regarding appointments, estimates, memberships, and service
• Accurately enter and update customer information
• Help resolve customer concerns and escalate issues when necessary
• Assist with online leads and customer inquiries
• Meet individual and team booking and customer service goals
  

What We're Looking For

• Positive, upbeat personality
• Strong communication and phone skills
• Dependable and punctual
• Comfortable working in a fast-paced environment
• Able to multitask and stay organized
• Comfortable using computers and learning new software
• Team player who is coachable and willing to learn
• Comfortable making outbound calls
• Weekend availability
• No experience necessary we will train the right candidate!
  

Why Join Super Service?

We are a growing Cooling, Heating & Plumbing company that believes in providing exceptional service to our customers while creating a positive, team-oriented work environment.

This is a great opportunity for someone looking to start or grow a career in customer service, inside sales, dispatch, or the home-service industry.

If you are energetic, dependable, enjoy helping people, and want an opportunity to grow with a great team, we'd love to meet you!

Apply today to join the Super Service team!

We are a HVAC and Plumbing company looking for motivated, ambitious, and hard-working individuals who are passionate about helping others and growing. With the right team member, we are on a mission to develop a reputable brand whose focus is on quality, exceptional service, and prioritizing our customer's needs.

Company Description

We are a HVAC and Plumbing company looking for motivated, ambitious, and hard-working individuals who are passionate about helping others and growing. With the right team member, we are on a mission to develop a reputable brand whose focus is on quality, exceptional service, and prioritizing our customer's needs.